topic Re: Heat Link broken in Nest Thermostats

Heat Link broken

Lauwens — Thu, 10 Aug 2023 13:11:09 GMT

Heat Link was wired for power with the 240v and thermostat connected to it for the 12V few weeks ago suddenly both don't get any power. Tried to power cycle and left it disconnected for a while but the HeatLink doesn't give any sign of life. Powering the usb port makes the heatlink light yellow but nothing else.

Is there a possibility to replace the broken heatlink? I have had everything for 4 years without a problem, but this happened without any changes or obvious cause.

Regards

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 07:34:51 GMT

Hi there, thank you so much for reaching out!

I'm so sorry for any inconvenience caused by this. Can you tell me if you've tried to press the button on the Heat Link for 30 seconds and check if any lights come up?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 07:44:49 GMT

Yes, just checked it again, no lights

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 07:50:47 GMT

Thank you so much. Can you please answer the following questions:

What type of Nest Thermostat do you have?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
How many zones are present in your setup?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 07:54:10 GMT

No problem

it is a Nest Learning Thermostat V3
nothing changed in the recent year to electric, heating or plumbing
just one zone

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 07:56:03 GMT

Thank you. Can you also check the breakers? Can you turn them off and on again?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 07:59:15 GMT

Yes, checked those before and also tried a different outlet on a different breaker, no changes

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 08:04:53 GMT

I've just sent you an email with some steps. Can you please have a look?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 08:13:18 GMT

Thanks, just filled in the form

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 08:41:18 GMT

Thank you so much. Can you please give us the social handle name you used?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 09:32:42 GMT

Sure, I used the same as here: lauwens

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 10:12:45 GMT

Would it be possible to fill another form? We cannot seem to find the previous one.

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 10:26:09 GMT

no problem, just filled in a new one...

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 11:12:23 GMT

Thank you so much. Now I've just sent you another email. Can you please have a look?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 11:18:12 GMT

yes, just verified

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 11:20:42 GMT

Great. No we need to make one more step. Can you please check for the other email I've sent?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 11:38:49 GMT

Just tried the link but got :

Link for providing consent has expired. Please request for a newer email.

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 12:47:41 GMT

I've just sent another one. Can you please check?

Re: Heat Link broken

Lauwens — Sat, 12 Aug 2023 12:57:01 GMT

yes, this one worked

Re: Heat Link broken

Vladut — Sat, 12 Aug 2023 13:05:03 GMT

Thank you so much. Did you notice any power outages recently?