topic Re: No Response from Google on Warranty Claim in Nest Thermostats

No Response from Google on Warranty Claim

dgkatzenbach — Mon, 14 Aug 2023 14:21:52 GMT

I submitted a warranty claim a week ago with a Nest thermostat that is suddenly not finding wifi network and have not received any email or other response at all. Can see that there is a Case ID that has been created, but that is all that has happened.

Re: No Response from Google on Warranty Claim

EdmondB — Mon, 14 Aug 2023 21:12:58 GMT

Hello dgkatzenbach,

I'm sorry to hear that. Let's see what's going on — could you share the case ID that you receive from our support team so I can take a closer look?

Best,
Edmond

Re: No Response from Google on Warranty Claim

dgkatzenbach — Tue, 15 Aug 2023 15:10:49 GMT

9-3459000034942

Re: No Response from Google on Warranty Claim

dgkatzenbach — Tue, 15 Aug 2023 16:45:38 GMT

And I just had to create another warranty claim for another Nest thermostat (we have 3, and now 2 are having issues). The new case ID is ID 5-4451000035125.

Re: No Response from Google on Warranty Claim

Markjosephp — Tue, 22 Aug 2023 02:15:25 GMT

Hello folks,

I wanted to stop by and see how I could help.

Thanks for looking into this, Edmond.

@dgkatzenbach, we truly apologize if this is taking longer than expected to get resolved. I want to thank you for your patience while we work this matter out. I will follow up on your case with our team, and I'll get back to you as soon as I receive an update.

In the meantime, could you tell us more about your Nest Thermostat for not finding any networks? Do you see any codes? If so, what's the message? Also, gather its battery level in the Technical Info settings on your actual thermostat.

I'll look forward to your response.

Regards,
Mark

Re: No Response from Google on Warranty Claim

dgkatzenbach — Tue, 22 Aug 2023 22:18:38 GMT

I got in contact with Google and my warranty issue has been resolved. Thanks.

Re: No Response from Google on Warranty Claim

Markjosephp — Thu, 24 Aug 2023 02:28:02 GMT

Hi dgkatzenbach,

That's a relief! I'm glad to hear it was sorted out. It looks like we can consider this complete. So feel free to create a new thread if you have any other concerns or questions in the future.

Best regards,
Mark