topic Re: Is there a number to speak to a person other than wait for them to call me. in Nest Thermostats

Is there a number to speak to a person other than wait for them to call me.

Susan_5 — Mon, 21 Aug 2023 19:25:23 GMT

I am wanting to actually talk to someone about our nest thermometer. Can you have a live chat and if so where do I find that? How long do they take when you put the request for a call back to deal with your problem?

Problems

Low battery that can’t seem to keep a charge even using the USB option
Cannot connect to wifi
Device is getting hot to touch
Keeps turning off and on and not able to function to cool the house. We took the downstairs Nest upstairs to try that and it works so clearly an issue with the upstairs Nest Unit as the AC unit is working just can’t control it.
I had the AC man come out and he had to disconnect and put a temporary unit on until we get a replacement. We live in Texas so can not be without AC at this time with the temperatures we are having just now.

Re: Is there a number to speak to a person other than wait for them to call me.

MplsCustomer — Mon, 21 Aug 2023 21:47:27 GMT

@Susan_5

To contact Support, you can use the link and instructions in this post; depending on the time of day and your location, you get options for a phone callback, chat, or email:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Is there a number to speak to a person other than wait for them to call me.

Susan_5 — Tue, 22 Aug 2023 01:57:47 GMT

Thank you. I managed to do it from this link. I had already sent a message in but it didn’t give me the option to chat or have a phone call. I chose call and within 30 seconds I was speaking to a guy who helped to re troubleshoot. Outcome is that I need a replacement as it is not working. Boxed and ready to FedEx tomorrow.

Re: Is there a number to speak to a person other than wait for them to call me.

Markjosephp — Sat, 26 Aug 2023 05:29:03 GMT

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the help here, @MplsCustomer.

@Susan_5, let me know if you need anything from us, but I am just seeing how the conversation went through, and a replacement is on its way. If you have any other concerns or questions, please feel free to create a new thread.

Regards,
Mark

Re: Is there a number to speak to a person other than wait for them to call me.

MacroMan — Sat, 26 Aug 2023 21:12:41 GMT

Call me

Re: Is there a number to speak to a person other than wait for them to call me.

MacroMan — Sat, 26 Aug 2023 21:15:57 GMT

I’m stupid I’m trying to animal is called. What is a Google nest or Google screens? I’m trying to set up. Got a new Wi-Fi transit up all my cameras with my ADT. I don’t know what the hell I’m doing. I can’t get nobody freaking google help me.

Re: Is there a number to speak to a person other than wait for them to call me.

MacroMan — Sat, 26 Aug 2023 21:16:25 GMT

excuse me for being an idiot

Re: Is there a number to speak to a person other than wait for them to call me.

MacroMan — Sat, 26 Aug 2023 21:16:38 GMT

I want to talk to a live living human

Re: Is there a number to speak to a person other than wait for them to call me.

MplsCustomer — Sat, 26 Aug 2023 21:36:10 GMT

@MacroMan

As posted above, in order to contact Support, you can use the link and instructions in this post; depending on the time of day and your location, you get options for a phone callback, chat, or email:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Is there a number to speak to a person other than wait for them to call me.

Jenelyn_O — Sun, 27 Aug 2023 17:27:02 GMT

Hi there,

@MacroMan, I hope you got the answer you're looking for. Were you able to get in touch with our support team by visiting the link provided above? Please let us know how it goes.

I appreciate the input, @MplsCustomer and Mark.

Best regards,

Jenelyn