topic Re: Thermostat factory resets due to rush hour events in Nest Thermostats

Thermostat factory resets due to rush hour events

jjayguy23 — Thu, 17 Aug 2023 19:49:30 GMT

Device has factory reset twice this week, all by itself. The more rush hour events I receive, the more it resets. This is a known bug, for at least 1 year. I want to be un-enrolled from Rush Hour Rewards.

Model: Display-3.6

Backplate model: Backplate-5.4

Software: 6.2-27

Battery: 3.92 volts

Re: Thermostat factory resets due to rush hour events

Markjosephp — Tue, 22 Aug 2023 03:06:52 GMT

Hello jjayguy23,

I'm sorry to hear that your Nest Thermostat's Rush Hour feature is giving you trouble. Let's resolve this.

Do you wish to formally withdraw from Rush Hour or simply choose not to participate in the event? You can choose to opt out of a Rush Hour event by lowering the temperature on your thermostat, the Google Home, or Nest app (for summer events), or raising the temperature (for winter events). If you want to opt out of the event, a confirmation notice will show up. then choose Change Temp on the Nest, Google Home, or thermostat app.

If you've made the decision to stop using the function, you may contact our support by going to the Google Nest Contact Us page.

Regards,

Mark

Re: Thermostat factory resets due to rush hour events

jjayguy23 — Tue, 22 Aug 2023 03:57:14 GMT

I already left the Rush Hour program. You can close this thread. In the meantime, please fix the bug so no one else has to deal with this issue.

Re: Thermostat factory resets due to rush hour events

zoeuvre — Tue, 22 Aug 2023 18:17:00 GMT

Hi there,

Thanks for the information. You could still sign up for the Rush Hour Rewards program in the future if you wish. On the other hand, we've made the appropriate teams aware of this, so the same situation won't happen again. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

I appreciate your help, Mark.

All the best,

Zoe