topic Nest Thermostat not connecting - Again. in Nest Thermostats

Nest Thermostat not connecting - Again.

WRasco — Wed, 06 Sep 2023 19:34:15 GMT

My first Nest learning thermostat stopped working after 18 months. Google replace it free of charge but the replacement only lasted about 1 month and once again the Nest Thermostat will not connect to Wi-Fi. While they worked, it worked great but these Wi-Fi failures are getting painful to deal with.

I now need to re-start a conversation here to see if my case can be escalated once more.

Here's what I currently have and have done:

Gen 3 Nest, in the US

Software Version 6.2-27

Model Display - 3.4

Base Software version 1.5.38 / 3.1

Backplate -5.4

Equipment: W1/Y1/G/C/Rh

Battery 3.892v

Voc 35.51 v

Vin 35.51 v

lin 200 mA (c)

Once again the Network: not connected. Error messages, nest.com/W5

Also cannot be found when entering manually. All other devices I connect to our home network (Google Mesh AC1200) immediately locate wi-fi and connect after entering the password and reconnect after reboot.

While the TStat should be getting a charge while on the wall, I have pulled it and charged the battery using a usb cable. No change in behavior.

Reset: I've performed this step in multiple ways -

Reset, remove from base for 5 minutes, return to base and reset.
Hit it WPS key on wifi and reset Nest.
Reset wifi and reset Nest.
add Google Mesh network and Reset Nest...

All attempts have same result - no networks found.

Error messages, nest.com/W5

Please advise on next steps - 2.0
WR

Re: Nest Thermostat not connecting - Again.

zoeuvre — Sat, 09 Sep 2023 17:05:32 GMT

Hi WRasco,

Thanks for bringing this to our attention, and I'm sorry to hear about the situation.

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

Best,

Zoe

Re: Nest Thermostat not connecting - Again.

zoeuvre — Mon, 11 Sep 2023 17:57:53 GMT

Hi there,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Thanks,

Zoe

Re: Nest Thermostat not connecting - Again.

WRasco — Mon, 11 Sep 2023 20:55:11 GMT

Sorry for the delay. I have been traveling. (Which is another reason I would like this thermostat to work.)

I have filled in the form.

Re: Nest Thermostat not connecting - Again.

zoeuvre — Mon, 11 Sep 2023 21:21:16 GMT

Hey WRasco,

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Regards,

Zoe