https://www.googlenestcommunity.com/t5/Nest-Thermostats/Moved-into-home-with-nest-thermostat-locked-I-don-t-have-the-app-or-a-pin/m-p/482721#M104342 <P>Not to worry! To resolve this,&nbsp;<SPAN>you'll need to reset it using a computer.</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Wed, 20 Sep 2023 18:15:05 GMT David_K 2023-09-20T18:15:05Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Moved-into-home-with-nest-thermostat-locked-I-don-t-have-the-app-or-a-pin/m-p/482653#M104322 <P>Moved into home with nest thermostat that was locked. I don't have the app or a pin code or a usb cable. Help!</P> Wed, 20 Sep 2023 15:47:10 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Moved-into-home-with-nest-thermostat-locked-I-don-t-have-the-app-or-a-pin/m-p/482653#M104322 camari 2023-09-20T15:47:10Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Moved-into-home-with-nest-thermostat-locked-I-don-t-have-the-app-or-a-pin/m-p/482721#M104342 <P>Not to worry! To resolve this,&nbsp;<SPAN>you'll need to reset it using a computer.</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Wed, 20 Sep 2023 18:15:05 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Moved-into-home-with-nest-thermostat-locked-I-don-t-have-the-app-or-a-pin/m-p/482721#M104342 David_K 2023-09-20T18:15:05Z