topic Re: Broken Heat Link in Nest Thermostats

Broken Heat Link

Demps81 — Thu, 14 Sep 2023 15:53:37 GMT

Hi my nest link is nit working no lights are coming on at all when I press and hold fir 10 to 20 seconds. This has done this before and I have fixed it from doing the trouble shooting

Re: Broken Heat Link

AlexD — Fri, 15 Sep 2023 11:08:19 GMT

Thanks for reaching out to us here @Demps81 . I am sorry to hear you are facing difficulties with your thermostat and I would be happy to try and assist.

Just to check, which model of thermostat and Heat Link do you have? You can check out which device you have in How to tell which Nest thermostat you have page and let me know which it is.

Re: Broken Heat Link

Demps81 — Fri, 15 Sep 2023 13:43:42 GMT

Hi its the 3rd-gen
Nest Learning Thermostat I have got

Re: Broken Heat Link

AlexD — Fri, 15 Sep 2023 13:53:27 GMT

Thanks for clarifying. If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Re: Broken Heat Link

Demps81 — Sat, 16 Sep 2023 11:49:53 GMT

Hi I've done that and still nothing

Re: Broken Heat Link

UanaC — Sun, 17 Sep 2023 15:15:29 GMT

Hi there! Is it okay if I reach you over the email you're using here?

Many thanks, Uana.

Re: Broken Heat Link

Demps81 — Sun, 17 Sep 2023 15:42:25 GMT

Yes of course you can

Re: Broken Heat Link

Demps81 — Mon, 18 Sep 2023 17:37:05 GMT

U not emailed me yet

Re: Broken Heat Link

AlexD — Mon, 18 Sep 2023 17:47:40 GMT

Sorry for the late reply. I sent the email your way. Let us know here once you go trough the form so one of my colleagues or me can look for it.

Re: Broken Heat Link

Demps81 — Mon, 18 Sep 2023 18:34:42 GMT

It's ok. I've filled the form out

Re: Broken Heat Link

TudorL — Tue, 19 Sep 2023 09:28:58 GMT

Thanks for letting me know. By any chance, you used a hotmail address when completing the form?

Re: Broken Heat Link

Demps81 — Tue, 19 Sep 2023 09:32:45 GMT

Yes it's dempsss

Re: Broken Heat Link

TudorL — Tue, 19 Sep 2023 09:31:59 GMT

Great, we'll send you an email on that address in the next couple of minutes.

Re: Broken Heat Link

Demps81 — Tue, 19 Sep 2023 09:33:23 GMT

Brill

Re: Broken Heat Link

TudorL — Tue, 19 Sep 2023 09:38:34 GMT

Email sent away, you should receive it in a couple of minutes.

Re: Broken Heat Link

UanaC — Fri, 22 Sep 2023 14:20:14 GMT

Hello there! Just checking in, did you receive my colleagues email?

Re: Broken Heat Link

Demps81 — Fri, 22 Sep 2023 14:21:15 GMT

Hi. No I've not received any email yet

Re: Broken Heat Link

Demps81 — Sat, 23 Sep 2023 09:15:27 GMT

I'm waiting to hear back from a company called boxt but not herd anything yet

Re: Broken Heat Link

AlexD — Mon, 25 Sep 2023 13:19:44 GMT

Thanks for the information. I see you've been in touch with a colleague over chat. They sent you an email with a link to schedule an appointment with BOXT. Did you use the link and if so, when was it scheduled for?

Re: Broken Heat Link

Demps81 — Mon, 25 Sep 2023 13:24:44 GMT

I've not seen a link I've been waiting for boxt to contact me. Do you have the link to send me please