topic Re: Help! Unable to reset in Nest Thermostats

Help! Unable to reset

J41me — Fri, 22 Sep 2023 17:06:01 GMT

Re: Help! Unable to reset

J41me — Fri, 22 Sep 2023 17:06:31 GMT

I have this image on my thermostat and can’t get rid of it!? Any ideas?!?

Re: Help! Unable to reset

CJ5 — Fri, 22 Sep 2023 17:43:00 GMT

Same here, is that just a coincidence or something else happened.

Re: Help! Unable to reset

AlexD — Mon, 25 Sep 2023 10:42:17 GMT

Thanks for reaching out here @J41me and @CJ5 . I am sorry to hear you are both facing the same behaviour with your devices. I would be happy to try and assist.

That screen usually comes up when setting up the thermostat and indicates to download the Nest app and add the thermostat to it.

Is this the first time the thermostat is being set up/install or has it been installed for some time and working before this came up on the display?

Re: Help! Unable to reset

J41me — Mon, 25 Sep 2023 10:45:57 GMT

Mine has been installed for a while but I changed wifi code….as I also didn’t use the app for a while, I had to download it again. I tried to reset back to factory settings and tried to link back,,,it’s gets so far then it says that connection hasn’t completed and then this image on the nest appears??

Re: Help! Unable to reset

AlexD — Mon, 25 Sep 2023 10:52:16 GMT

Thanks for the information @J41me . Just to check, did you also remove the thermostat from the Nest app or is it still there but offline or with a different message?

Re: Help! Unable to reset

CJ5 — Mon, 25 Sep 2023 11:09:51 GMT

Hello Alex

Thank you very much for your reply.

I've managed to sort it by uninstalling the Nest app and reinstalling. From there followed the set up instructions and after a few error messages finally got it to pick up the Heatlink using the Q code on the thermostat with the one on Heatlink.

Happy warm days now 🙂

Re: Help! Unable to reset

AlexD — Mon, 25 Sep 2023 13:28:47 GMT

That's great to hear. If anything else comes up, make sure to reach back out.

Have a great week ahead!