topic Nest won’t connect, won’t find wifi network, previously worked fine in Nest Thermostats

Nest won’t connect, won’t find wifi network, previously worked fine

AjbRS5 — Tue, 26 Sep 2023 10:12:47 GMT

For the last week, the NEST we have used in our home for over a year, says it can’t connect to wifi. In reality I suppose this began 2 weeks ago - the NEST app on my wife’s phone said to check the thermostat and replace the battery. I disconnected the round control portion from the wall (it’s hardwired where the old thermostat used to be), but found no battery. Reconnected and all was fine.

Fast forward to today, it won’t connect. Spent an hour last night going through the troubleshooting steps. Even manually entered the wifi details, password, fully reset the unit, and it still refuses to connect. Deleted the unit from the app, etc. Nothing worked, it just won’t connect.

We use Xfinity for our home internet. All our other devices - phones, laptops, tv’s etc all connect fine. This is the only device that doesn’t/won’t. Like I mentioned above, previously it worked fine.

With the cold weather coming, we will need to use the thermostat and right now I’ve got something fairly worthless. Can anyone shed some light/steps

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Parners — Wed, 27 Sep 2023 02:37:21 GMT

I have exactly the same issue. My nest 3rd gen displayed the W5 wifi error code, google have just sent me a replacement device, and i cant get this to connect either, cant even get a W5 error code as i cant finish setting the device up. Sorry, piggy backing on your question to bump up the queue and hopefully get some useful advice

Re: Nest won’t connect, won’t find wifi network, previously worked fine

AjbRS5 — Sun, 01 Oct 2023 11:27:17 GMT

Hopefully.

I totally cleared the settings, removed it from the app, and it’s now working as a traditional thermostat - no wifi. Would really like a solution. I have a number for google nest cs, I may call today if they are open

Re: Nest won’t connect, won’t find wifi network, previously worked fine

zoeuvre — Sun, 01 Oct 2023 18:06:42 GMT

Hi folks,

@AjbRS5, thanks for bringing this to our attention, and I'm sorry to hear about this. Let me take a look at this for you.

To check more on your Nest Thermostat's connectivity, connect your thermostat to a mobile hotspot, and then let us know how that goes.

@Parners, thanks for chiming in and for sharing the steps you did in resolving this matter. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Best,

Zoe

Re: Nest won’t connect, won’t find wifi network, previously worked fine

AjbRS5 — Thu, 05 Oct 2023 16:11:02 GMT

Anyone?

Re: Nest won’t connect, won’t find wifi network, previously worked fine

zoeuvre — Thu, 05 Oct 2023 20:18:03 GMT

Hi AjbRS5,

Have you tried to connect your thermostat to a mobile hotspot to check on your thermostat's connectivity? If so, how does it go?

Thanks,

Zoe

Re: Nest won’t connect, won’t find wifi network, previously worked fine

AjbRS5 — Thu, 12 Oct 2023 13:38:17 GMT

I can try that tonight. But that mobile hotspot would be my phone, which when I’m in the house would connect to the same wireless modem as I’m asking the thermostat to connect to 🙂 it all formerly worked fine, but has now failed to connect for the last 4 weeks. Even did a full reset of the unit, wiping out its settings and starting over as if it were just installed. Works fine as a thermostat on its own, but won’t connect

Re: Nest won’t connect, won’t find wifi network, previously worked fine

zoeuvre — Thu, 12 Oct 2023 17:30:29 GMT

Hi there,

Thanks for letting us know, but connecting your thermostat to a mobile hotspot would allow us to check more on this to see if this is caused by your internet or the Nest Thermostat itself. Once I receive your response, we can continue to discuss what we should do next.

Regards,

Zoe

Re: Nest won’t connect, won’t find wifi network, previously worked fine

AjbRS5 — Sun, 22 Oct 2023 12:08:50 GMT

Sorry for the delay, I will try this today

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Jenelyn_O — Mon, 23 Oct 2023 15:46:28 GMT

Hello there AjbRS5,

Chiming in — that sounds like a plan! Please keep us posted. If you have questions, just let us know.

I appreciate the help, Zoe.

Kind regards,

Jenelyn

Re: Nest won’t connect, won’t find wifi network, previously worked fine

FlyingDutchmen — Thu, 09 Nov 2023 07:58:40 GMT

Hi, I have been having the same exact issue, the thermostat was working fine for the past year and then a couple months ago it just went offline, can't find any of our home networks. I just tried Zoe's suggestion of connecting to a mobile hotspot, nada, can't find the network. I tried entering the network info manually, still can't see it. I have gone through the online troubleshooting steps, tried contacting customer service, which led me here.

If there's a solution already, please post here! thanks!

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Parners — Thu, 09 Nov 2023 13:11:20 GMT

Hi, sadly my experience has been far from positive, I was sent a replacement device that wouldnt complete set up let alone connect to my wifi (or indeed any wifi), returned the defective replacement, and 4 weeks on STILL havent had a further replacement. Despite numerous emails to Google, all of which remain unanswered, ive replaced the whole kit with Hive, and im very happy, and warm now! Sorry this isnt a positive helpful response

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Jenelyn_O — Sun, 12 Nov 2023 21:40:08 GMT

Hi everyone,

I'm sorry for the trouble you've encountered. I appreciate all the troubleshooting steps you already tried. I'd like to take a closer look at it.

@AjbRS5, what type of Nest Thermostat do you have? Could you please provide your thermostat's power readout?

You can follow the guide below:

Nest Learning Thermostat and Nest Thermostat E:

Go to your thermostat Quick View menu.
Go to Settings.
Look for Technical Info.
Select Power.

Nest Thermostat 2020:

Open the Google Home app tap the thermostat tap Settings .
Select the Device Information.
Choose Technical Information.

@Parners, we apologize for the inconvenience you experienced. It’s never our intention to cause frustration or disappointment. I'd like to review your case. Could you please provide your case ID number?

Best regards,

Jenelyn

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Parners — Mon, 13 Nov 2023 09:35:43 GMT

Hi, the case number i was given on 19/10/23 is 0-3817000035269 and remains unanswered.

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Parners — Sat, 18 Nov 2023 07:58:48 GMT

Another week goes by… another week of silence…

Re: Nest won’t connect, won’t find wifi network, previously worked fine

JManPHXAZ — Mon, 20 Nov 2023 22:00:38 GMT

I too am having this problem now. I have two thermostats at the house... one downstairs and one upstairs controlling two seperate heat pumps. They've been working great for a few months, but 2 weeks ago, the upstairs thermostat lost connection to WiFi. The Downstairs unit is still working just fine. The Upstairs unit is literally just 10' away from the WiFi Router, close than the Downstairs unit... yet it can't detect any networks... not even the guest network or TWO mobile hotspots (one on my phone and one that is a dedicated hotspot I use for business.) In fact, it can't even detect any of the neighborhood networks (there are about 20 that show up when you search for network from any other device in the house.)

I've rebooted the thermostat. I've rebooted the Wireless Router. I've even updated the router's firmware, just in case. No change. The Downstairs one works great, the upstairs one can't see anything. Any news on this yet?

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Parners — Tue, 21 Nov 2023 01:53:32 GMT

Hi there, based on my experience of the same issue, best advice to share is buy a new device, it wont get repaired, and as you can see, even under warranty, replacement for me at least failed dismally.

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Dcharmes — Thu, 23 Nov 2023 04:15:55 GMT

I have the same issue, cannot reconnect to internet. I just received a replacement and that one worked for 1 week and then got off line again! But i have another Nest 3rd gen thermostat upstairs in my house and that one works fine so i probably need a replacement AGAIN!

hope someone can contact me

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Belll21 — Wed, 29 Nov 2023 06:51:24 GMT

Sadly I have not read any viable solutions that were responded to those with the same problem I’ve been working on for over two hours now. My nest is not even 6 months old. What advice can you give us all to get our wifi linked up to the nest that was functioning just fine one day ago with no external wifi issues with other products.?????

Re: Nest won’t connect, won’t find wifi network, previously worked fine

Parners — Wed, 29 Nov 2023 19:08:29 GMT

Sadly you wont get a positive response, my request is over 6 weeks old, with both google nest themselves and on here. My device was well within warrenty, but having no heating and plummeting temperatures… bought a Hive, had it installed… and all is well. Dont wait for support on here, you wont get it, the sooner we all accept we lost money, the warmer we will become - based on my experience im afraid. Good luck with whatever you decide!