topic Re: Heatlink has stopped working in Nest Thermostats

Heatlink has stopped working

Rsh264 — Mon, 25 Sep 2023 15:59:25 GMT

My heatlink stopped working a few weeks ago. It seems to have broken down as the led doesn't work anymore. It's only 3 years old, I would expect it to work much longer than just 3 years. I read about many issues with diodes and power supply. Please help me out as winter is approaching.

Re: Heatlink has stopped working

Paul_R — Tue, 26 Sep 2023 16:26:24 GMT

Hi there @Rsh264! I'm really sorry to hear about this, but I'll do my best to help. Could you please respond to the following set of questions and also try the steps at the end?

What type of Nest Thermostat do you have?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?

Troubleshooting steps:

Check for all the breaker switches to be on.
Turn the breaker switches off and then on again.
Turn on manual mode, by pressing on the button of the Heat Link.

Re: Heatlink has stopped working

Rsh264 — Tue, 26 Sep 2023 17:24:55 GMT

Thanks for helping out!

The model is Display-3.4
No errors in the app and the heatlink is non responsive, seems to have broken down completely
No recent service or maintenance
No I did not do any troubleshooting as the heatlink seems 'dead'
1 zone in our house
No power outages that I know of

I think the heatlink just broke down. I read a lot of failures related to a diode?

Thanks again!

Re: Heatlink has stopped working

Paul_R — Tue, 26 Sep 2023 17:27:25 GMT

Thanks for the answers. Have you also gave the troubleshooting steps I suggested a go?

Re: Heatlink has stopped working

Rsh264 — Tue, 26 Sep 2023 17:48:10 GMT

No not yet, I figured it was of no use due to the heatlink being unresponsive. But I can try, however I need a bit of help with the breaker switches. What are breaker switches/where can I find these on the heatlink?

Re: Heatlink has stopped working

Paul_R — Tue, 26 Sep 2023 17:56:59 GMT

The breaker switches or the fuse board of the electrical plumbing, not of the Heat Link. It is an board of on/off switches for different areas, in regard the electricity.

Re: Heatlink has stopped working

Rsh264 — Wed, 27 Sep 2023 08:13:59 GMT

Ah ok. I checked the breaker switches and everything is working properly. I also checked the socket that powers the heatlink, that also works properly so that's not it.

Re: Heatlink has stopped working

LarisaL — Wed, 27 Sep 2023 12:50:15 GMT

Hi there. Thanks for all the details. Is it okay with you if I send you an email so I can create a case in our system?

Re: Heatlink has stopped working

Rsh264 — Wed, 27 Sep 2023 14:08:58 GMT

Absolutely please do: #

Re: Heatlink has stopped working

LarisaL — Wed, 27 Sep 2023 15:13:56 GMT

I just sent you the email, please let me know once you've completed the form requested.

Re: Heatlink has stopped working

Rsh264 — Fri, 29 Sep 2023 12:46:31 GMT

Dear LarisaL, I just completed the form as requested. Thx Remco

Re: Heatlink has stopped working

Rsh264 — Sat, 30 Sep 2023 12:46:22 GMT

What happens now? Are you sending a new heatlink? Thx

Re: Heatlink has stopped working

TudorL — Mon, 02 Oct 2023 09:15:03 GMT

Hi there, I've sent you an email with all the necessary details and if it's best for you as well, we can continue the conversation on email.

Re: Heatlink has stopped working

AlexD — Wed, 04 Oct 2023 11:01:42 GMT

Hi, I wanted to check in. Did you receive my colleagues email?

Re: Heatlink has stopped working

Rsh264 — Wed, 04 Oct 2023 17:57:58 GMT

Yes I have. Thank you

Re: Heatlink has stopped working

LarisaL — Thu, 05 Oct 2023 12:29:59 GMT

In this case, would there be anything else we can assist you with here?

Re: Heatlink has stopped working

Rsh264 — Fri, 06 Oct 2023 12:16:57 GMT

No thank you, so far I have experienced superb service. Thanks!

Re: Heatlink has stopped working

UanaC — Sun, 08 Oct 2023 14:31:48 GMT

Should anything else come up, I am just a message away. Have a great day ahead and stay safe!