topic Re: Energy History in Nest Thermostats

Energy History

Zoolander — Wed, 04 Oct 2023 19:17:28 GMT

No problems for 2 years with my Nest Thermostat. Yesterday my energy history disappeared on my app just leaving the message “Come back tomorrow to see what your thermostat has been up to”.

Re: Energy History

Bevrid — Wed, 04 Oct 2023 21:34:28 GMT

Same for me.

Re: Energy History

Titifa — Wed, 04 Oct 2023 22:45:07 GMT

Same for me

Re: Energy History

Daktari1 — Thu, 05 Oct 2023 07:59:15 GMT

Same problem and no help available

Re: Energy History

Titifa — Thu, 05 Oct 2023 08:04:27 GMT

It's back today

Re: Energy History

Daktari1 — Thu, 05 Oct 2023 08:41:51 GMT

It is partly back, last two days still missing

Re: Energy History

Bevrid — Thu, 05 Oct 2023 10:17:05 GMT

All back for me today.

Re: Energy History

Markjosephp — Wed, 01 Nov 2023 06:40:05 GMT

Hello everyone,

I know it has been a while, and I wanted to ensure that everything was covered here.

We apologize for any trouble this missing energy history has caused. We are aware of this infrequent problem wherein the Energy History displays no consumption at all or inconsistencies between the summary and detailed views of the heating and/or cooling system.

This frequently occurs after an automated update, a power outage, or a non-orderly restart caused by the thermostat depleting its battery. However, the most of you should be able to use the function as intended now that this issue has been mitigated.

Please let us know if you're still having problems from here.

Regards,