topic Re: my nest thermostat is locked, i forgot my pin and thermostat is offline in Nest Thermostats

my nest thermostat is locked, i forgot my pin and thermostat is offline

rchalupa — Fri, 06 Oct 2023 19:29:11 GMT

my internet stopped working yesterday. my grandson reset the access point, (verizon 5g home)

the access point reverted back to the default username and password. because of this the nest thermostat

lost its wifi connection, no app connectivity. when i went to reset the wifi info on the thermostat it is locked.

i cannot remember the 4 digit pin i need help to get this working.

Thank's

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

David_K — Fri, 06 Oct 2023 20:58:16 GMT

If you can't control it using the app anymore, you'll need to reset it using a computer.

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

rchalupa — Sat, 07 Oct 2023 02:38:49 GMT

I can see the PLIST file when I connect the thermostat to my computer.

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

David_K — Sat, 07 Oct 2023 10:50:43 GMT

Good stuff. I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

rchalupa — Sat, 07 Oct 2023 12:45:09 GMT

Thank’s for your help.

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

zoeuvre — Sat, 07 Oct 2023 16:43:21 GMT

Hi everyone,

@rchalupa, got it. We'd like to further check on this. Could you fill out this form and let me know once you're done?

I appreciate your help, @David_K.

Best,

Zoe

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

rchalupa — Sat, 07 Oct 2023 18:18:52 GMT

Hi Zoe,

I filled out the form and submitted it.

Thank’s

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

zoeuvre — Sat, 07 Oct 2023 19:53:52 GMT

Hi there,

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Regards,

Zoe

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

rchalupa — Sat, 07 Oct 2023 20:18:08 GMT

Thank you for your help.

Rich

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

zoeuvre — Sat, 07 Oct 2023 20:29:04 GMT

Hello Rich,

You're welcome! We'll let our team know about this more assistance. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Zoe

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

Hstomp — Mon, 16 Oct 2023 23:33:42 GMT

I am having the same issue and need help.

I can see the file technical info.plist

Can you help me?

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

rchalupa — Mon, 16 Oct 2023 23:37:36 GMT

I am still waiting for someone to contact me with the solution.

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

Hstomp — Mon, 16 Oct 2023 23:40:17 GMT

has it been over a week?

Thank you for replying

Re: my nest thermostat is locked, i forgot my pin and thermostat is offline

rchalupa — Mon, 16 Oct 2023 23:59:07 GMT

Yes, still waiting.