https://www.googlenestcommunity.com/t5/Nest-Thermostats/Cannot-connect-nest-thermostat-to-my-app/m-p/489324#M105670 <P>TD023 error&nbsp;</P> Mon, 09 Oct 2023 08:45:37 GMT Sophia23 2023-10-09T08:45:37Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Cannot-connect-nest-thermostat-to-my-app/m-p/489324#M105670 <P>TD023 error&nbsp;</P> Mon, 09 Oct 2023 08:45:37 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Cannot-connect-nest-thermostat-to-my-app/m-p/489324#M105670 Sophia23 2023-10-09T08:45:37Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Cannot-connect-nest-thermostat-to-my-app/m-p/489333#M105672 <P>The TD023 error typically occurs when your thermostat is unable to connect to your phone or tablet over Bluetooth. This can happen because:</P> <UL> <LI>Your thermostat isn’t powered on.</LI> <LI>Your thermostat is outside of Bluetooth range.</LI> <LI>Your thermostat is already added to another account.</LI> </UL> <P>&nbsp;Follow the troubleshooting steps below.</P> <OL> <LI>Make sure that the thermostat is powered on.</LI> <LI>Move your phone closer to the thermostat and make sure Bluetooth is turned on.</LI> <LI>Reset the account connection on your&nbsp;thermostat. Go to Settings &gt; Reset &gt; Account connection.</LI> </OL> Mon, 09 Oct 2023 10:26:00 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Cannot-connect-nest-thermostat-to-my-app/m-p/489333#M105672 David_K 2023-10-09T10:26:00Z