topic Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71 in Nest Thermostats

Nest Heat Link not connecting to 3rd Gen Thermostat H71

KK53 — Fri, 15 Sep 2023 16:22:41 GMT

I accidentally turned my boiler off, since switching it back on the thermostat displays H71 and the heat link light is orange. I've tried resetting the heat link but the light remains orange

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

Frustratedddd — Fri, 15 Sep 2023 17:20:09 GMT

Reset of the display could have been better. Try that by pressing the display against the wall, and keep pressed, do not release until the display goes of and the little house comes back on. You may have to re-pair now you have reset the Heat link.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

KK53 — Fri, 15 Sep 2023 17:24:39 GMT

Thanks, tried that, it comes up with the normal display of temp setting and current room temp for a few seconds then the spanner symbol again

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

Frustratedddd — Fri, 15 Sep 2023 17:27:34 GMT

Can you see in the display under settings, the Heat Link, probably under Technical? Check to see if the Heat Link 6 digit code is the same as the one on the Heat Link itself. Which model do you have, 3rd Gen?

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

KK53 — Fri, 15 Sep 2023 19:35:35 GMT

I can see the code in settings on the thermostat but where is the code on the heat link? It's 3rd gen thermostat

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

Frustratedddd — Fri, 15 Sep 2023 22:26:49 GMT

On the lid by the screw at the bottom, and on the left hand wall fixing screw. Check them both to make sure they are the same.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

AlexD — Mon, 18 Sep 2023 17:43:22 GMT

Hi @KK53 , thanks for reaching out here. I am sorry to hear you are facing difficulties with your unit and I would be happy to try and assist.

Thank you for the suggestions and assistance @Frustratedddd , always appreciated.

Is the thermostat mounted on a wall or on a stand? If it is on a stand, is there a chance to perhaps bring it closer to the Heat Link, making sure it is connected to power to try and pair it?

Make sure to press and hold the button on the Heat Link for about 25 seconds to reset it. Once the light pulses slowly blue, you can press and hold the thermostat display to restart it and it will try to connect to the Heat Link.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

Vladut — Fri, 22 Sep 2023 14:19:03 GMT

Hi there, just checking in with you. Did you manage to check our last message?

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

Vladut — Sun, 24 Sep 2023 14:26:35 GMT

Hi there, just checking in with you. As you haven't replied, I'm gonna go ahead and close the thread. If you need anything else, please feel free to start a new one. Have a great day ahead!

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

KK53 — Sun, 24 Sep 2023 19:02:10 GMT

Hi, thanks for reachingbout apologies for not responding sooner. I have reset the heatlink quite a few tines, but the light does nit pulse blue it just stays orange

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

AlexD — Mon, 25 Sep 2023 10:13:56 GMT

Thanks for trying and no worries. Would it be ok if I reached out over email so you can send us a short video pressing and holding the button on the Heat Link so we can log the behaviour? Or if you would be able to share it here that would be great as well.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

KK53 — Mon, 25 Sep 2023 18:00:54 GMT

Hi, yes, i can video and share, however i am not at home at the moment. I will do it in a few days when i get back

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

Paul_R — Tue, 26 Sep 2023 16:45:41 GMT

Hi there @KK53! I just sent you the email that Alex was talking about. It's okay whenever you reply, just make sure to let us know here as well once you do.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

UanaC — Sun, 01 Oct 2023 08:01:46 GMT

Hello there! Just checking in with you. Did you see my colleague's previous message?

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

KK53 — Sun, 01 Oct 2023 08:42:37 GMT

Hi, i've made the video, but coukdn't attach it here as it's mp4 format, can i have an email address to mail it please.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

TudorL — Mon, 02 Oct 2023 09:19:10 GMT

Sure thing. Would it be okay to send you an email on the address associated with your Community account?

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

AlexD — Wed, 04 Oct 2023 14:04:42 GMT

Hi, I wanted to check in. Did you see the message from my colleague? Make sure to keep us posted.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

KK53 — Wed, 04 Oct 2023 18:51:21 GMT

Hi yes i did, but thrn i remembered that i'd already been srnt an email to attach the video to last Tuesday, so i attached it to that and sentvit to you on Monday 2nd October at 08:58 UK time. I've not had a redpinse yet though.

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

LarisaL — Thu, 05 Oct 2023 14:51:04 GMT

Hi there! I just sent you the email, can you please let me know when you've complete the form?

Re: Nest Heat Link not connecting to 3rd Gen Thermostat H71

Paul_R — Mon, 09 Oct 2023 17:27:57 GMT

Hi there, just checking. Have you managed to complete the form?