topic Re: W5 error and tried all recommendations and guidelines to fix. Still doesn’t connect in Nest Thermostats

W5 error and tried all recommendations and guidelines to fix. Still doesn’t connect

Pellow — Mon, 16 Oct 2023 20:24:09 GMT

W5 code. Tried all steps to resolve and doesn’t work. It is driving me mad please help.
only had 12 mths and only used one winter so a very disappointed.

Re: W5 error and tried all recommendations and guidelines to fix. Still doesn’t connect

Jenelyn_O — Mon, 16 Oct 2023 21:00:49 GMT

Hi Pellow,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the trouble. We'd like to check for options. Please fill out this form with the needed information and let us know once you're done.

Best,

Jenelyn

Re: W5 error and tried all recommendations and guidelines to fix. Still doesn’t connect

Jenelyn_O — Tue, 17 Oct 2023 16:00:23 GMT

Hi there Pellow,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Regards,

Jenelyn