topic Re: NEST GEN 3 - Network W5 Error in Nest Thermostats

NEST GEN 3 - Network W5 Error

StefanoSS — Wed, 11 Oct 2023 21:48:30 GMT

Hello, it won't find any networks....been like this all of a sudden for 17 days. I have tried all the troublehsooting and there's no way to contact the company all phones are not working.

Re: NEST GEN 3 - Network W5 Error

loquinn — Wed, 11 Oct 2023 23:10:40 GMT

I am having the same thing. Tried all trouble shoot and nothing. No way to contact support. Still waiting on a response from my post.

Re: NEST GEN 3 - Network W5 Error

StefanoSS — Wed, 11 Oct 2023 23:12:50 GMT

They used to be very responsive....this is my 3rd NEST.....but frankly probably my last since they are now impossible to deal with....and they have a lot of competition so not exactly worth the hassle if this is how they are.

Re: NEST GEN 3 - Network W5 Error

loquinn — Wed, 11 Oct 2023 23:49:44 GMT

Yes, this is ridiculous.

Re: NEST GEN 3 - Network W5 Error

Markjosephp — Thu, 12 Oct 2023 03:48:51 GMT

Hello folks,

I apologize for the inconvenience you are experiencing with your Nest Thermostat. I understand how frustrating it can be when something you rely on isn't working properly, and I want to do everything I can to help.

Can you please tell me more about the troubleshooting steps you have taken?

I'll look forward to your response.

Regards,
Mark

Re: NEST GEN 3 - Network W5 Error

StefanoSS — Thu, 12 Oct 2023 12:40:59 GMT

Hello Mark,

I followed a few.....from restarting the router, to resetting the Thermostat....a few times at this point. It keeps searching and not finding any network.

Thank you

Re: NEST GEN 3 - Network W5 Error

Chelsea3 — Thu, 12 Oct 2023 14:30:37 GMT

Mark - I am experiecing the same issues. the device is not able to connect to the wifi, resulting in the app not working. It has been this way for several weeks. Regarding trouble shooting, I have followed the online trouble shootting steps five times and it still isn't connecting (disconnect router and restart, reset nest device, check for wifi etc. I am at my limits with the self trouble shooting. Please connect me with a person to respolve or let me know if it is a software issue, let me know when the upgrade is due to be released.

Thankyou,

Chelsea

Re: NEST GEN 3 - Network W5 Error

zoeuvre — Thu, 12 Oct 2023 16:56:13 GMT

Hi all,

Thanks for chiming in, Mark.

@StefanoSS, don't give up on us yet. We'd like to further check on this. Fill out this form that is only meant for you to use, and let me know once you’re done.

@Chelsea3, thanks for trying those steps. To check more on this, please check if the thermostat can connect to a mobile hotspot, then let us know how it goes.

Best,

Zoe

Re: NEST GEN 3 - Network W5 Error

Chelsea3 — Thu, 12 Oct 2023 17:18:35 GMT

Hi Zoe,

I have tried connecting it to a mobile hotspot and it didnt work.

Kind regards,

Chelsea

Re: NEST GEN 3 - Network W5 Error

StefanoSS — Thu, 12 Oct 2023 17:25:22 GMT

Hello Zoe, I just filled it out. Thank you

Re: NEST GEN 3 - Network W5 Error

zoeuvre — Thu, 12 Oct 2023 20:29:18 GMT

Hi everyone.

@Chelsea3, thanks for letting us know. Kindly fill out this form and let me know once you're done.

@StefanoSS, thanks for the update. We got the form you've submitted — thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Kind regards,

Zoe

Re: NEST GEN 3 - Network W5 Error

Chelsea3 — Sat, 14 Oct 2023 20:18:59 GMT

HI Zoe, the link to the form doesnt work. Please resend.

Re: NEST GEN 3 - Network W5 Error

zoeuvre — Sun, 15 Oct 2023 17:04:28 GMT

Hi Chelsea,

Oops! Sorry for that, and thanks for letting me know. Fill out this form so we can take a closer look at it, and then let me know once you're done.

Best regards,

Zoe

Re: NEST GEN 3 - Network W5 Error

Jenelyn_O — Tue, 17 Oct 2023 17:18:36 GMT

Hi there,

@Chelsea3, chiming in — I just want to check if you were able to fill out the form. Please let us know once done.

I appreciate the input, Mark and Zoe.

Thanks,

Jenelyn

Re: NEST GEN 3 - Network W5 Error

StefanoSS — Tue, 17 Oct 2023 17:21:37 GMT

Hi, I filled out the form last week and have not received any assistance. Please advise, thank you

Re: NEST GEN 3 - Network W5 Error

loquinn — Tue, 17 Oct 2023 17:23:50 GMT

I have filled out the form a couple of days ago and haven’t heard back, but watch email.

Re: NEST GEN 3 - Network W5 Error

Chelsea3 — Tue, 17 Oct 2023 18:17:55 GMT

Hello Jenelyn,

Form is completed, let me know when assistance will be provided.

Chelsea

Re: NEST GEN 3 - Network W5 Error

Jenelyn_O — Tue, 17 Oct 2023 21:26:31 GMT

Hi folks,

@Chelsea3, thanks for filling out the form. I'll hand it over to our team.

@StefanoSS and @loquinn, I'm sorry for the delay. Please bear with us, as our support will get in touch with you, as soon as they can.

Kind regards,

Jenelyn

Re: NEST GEN 3 - Network W5 Error

Chelsea3 — Thu, 26 Oct 2023 14:08:24 GMT

Hello, I still have not received a response to my issue and it has been over a week now.

Re: NEST GEN 3 - Network W5 Error

EdmondB — Fri, 27 Oct 2023 00:34:55 GMT

Hello everyone,

I’m sorry for the late response. We have already followed up on your case with our support team. Our team will give you an update via email at any time.

Best,
Edmond