topic Re: Email regarding replacement in Nest Thermostats

Email regarding replacement

KathyJenny — Mon, 23 Oct 2023 15:44:17 GMT

Got this email but links don’t get me needed support. Keep going in circles! Is this legitimate?

We've identified an issue with your new Nest Thermostat and its ability to draw power from your heating or cooling system. Unfortunately, the issue cannot be fixed on your device, but we’d like to replace your thermostat for free. It's the least we can do for the inconvenience.

To receive your free replacement, please contact our customer support team at support.google.com/googlenest/gethelp. When speaking with support, please provide the thermostat's 14-character serial number that can be found on the bottom of the device above the QR code.

Re: Email regarding replacement

Jenelyn_O — Mon, 23 Oct 2023 15:50:33 GMT

Hi KathyJenny,

Thanks for reaching out. I'm sorry for the confusion. Could you please take a screenshot of the email you received? It will help us to check the legitimacy of it.

Best,

Jenelyn

Re: Email regarding replacement

KathyJenny — Mon, 23 Oct 2023 15:56:55 GMT

Re: Email regarding replacement

Jenelyn_O — Mon, 23 Oct 2023 16:11:03 GMT

Hey Kathy,

Thanks for sharing the photo above. We'd like to take a closer look at it and see for options. Could you please fill out this form? Let me know once done.

Regards,

Jenelyn

Re: Email regarding replacement

KathyJenny — Mon, 23 Oct 2023 16:55:17 GMT

Form sent

Re: Email regarding replacement

Jenelyn_O — Mon, 23 Oct 2023 17:07:45 GMT

Hi there,

Thanks for filling out the form. I received your form and I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Cheers,

Jenelyn