topic Re: Nest heat link stopped working, in Nest Thermostats

Nest heat link stopped working,

EthFin44 — Thu, 19 Oct 2023 14:56:40 GMT

Heat link has 230 volt supply but no led and no power coming out, how do I get a new one please.

Re: Nest heat link stopped working,

AlexD — Fri, 20 Oct 2023 16:25:01 GMT

Thanks for reaching out to us here @EthFin44 . I am sorry to hear you are facing difficulties with your device. If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Re: Nest heat link stopped working,

EthFin44 — Sun, 22 Oct 2023 09:11:12 GMT

Hello AlexD, thank you for your helpful hints, I have been through all your tips and everything is as it should be apart from the heat link which has power in but nothing out, dead. Thank you again for your help.

Re: Nest heat link stopped working,

TudorL — Tue, 24 Oct 2023 07:29:07 GMT

Thanks for letting me know. Would it be alright if I send you an email on the address associated with your Community account?

Re: Nest heat link stopped working,

EthFin44 — Tue, 24 Oct 2023 09:06:59 GMT

Hello TudorL Thank you yes that would be ok.

Re: Nest heat link stopped working,

AlexD — Wed, 25 Oct 2023 07:48:34 GMT

I sent the email your way. Once you finish it, make sure to let us know here so I or one of my colleagues can check it.

Re: Nest heat link stopped working,

Vladut — Sat, 28 Oct 2023 08:05:54 GMT

Hi there, just checking in with you. Did you manage to check the last message?

Re: Nest heat link stopped working,

LarisaL — Mon, 30 Oct 2023 09:21:59 GMT

I haven't heard from you in a while so, if you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.

Re: Nest heat link stopped working,

EthFin44 — Mon, 30 Oct 2023 16:55:18 GMT

Hello Larisal, sorry I have not been in touch but I am struggling to get any further forward with trying to get a new heat link. I got one reply saying they had a case number which is 2-1682000035536, and would I log onto the help section with number

41429190, did all that but nothing happened. Serial number of thermostat is

09AA01AC421901ZK, hope all this helps. Hope you can help me to get a new heat link,

thank you.

Re: Nest heat link stopped working,

AlexD — Tue, 31 Oct 2023 12:04:49 GMT

No worries, thanks for letting us know here. My colleagues were waiting to let us know here that you got the email and completed the provided form. No worries, I managed to locate the form. I'll be in touch over email in just a moment.

Re: Nest heat link stopped working,

AlexD — Fri, 03 Nov 2023 12:09:49 GMT

Hi, just wanted to check in. Is there anything else I can try and assist with?