topic Re: Can’t log on Need to talk to someone in Nest Thermostats

Can’t log on Need to talk to someone

Mfabian — Sat, 23 Sep 2023 23:04:28 GMT

Can’t log on to nest or Google nest need to talk to a customer service person

Re: Can’t log on Need to talk to someone

MplsCustomer — Sun, 24 Sep 2023 18:44:30 GMT

You could contact Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Can’t log on Need to talk to someone

RenzJ — Mon, 25 Sep 2023 21:39:34 GMT

Hi @Mfabian,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If you haven tried it yet, You can follow the steps below:

For the Nest app.

Open the Nest app or visit https://goo.gle/2qjvVSU.
Tap Sign in with Nest Forgot Password.
Enter your email address Reset password.
You’ll receive an email to reset your password.

If you've enabled 2-step verification, you’ll need to verify your account to reset your password.

For the Google Home app.

Reset your password

Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:
- Check your Spam or Bulk Mail folders.
- Add noreply@google.com to your address book.
- To request another email, follow the steps to recover your account .
- Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Cheers,

Renz

Re: Can’t log on Need to talk to someone

Ringisabetterco — Tue, 26 Sep 2023 03:38:59 GMT

What if nest does not have the correct # for your two step verification? There are no other options.

Re: Can’t log on Need to talk to someone

RenzJ — Tue, 26 Sep 2023 22:12:24 GMT

Hello Ringisabetterco,

I appreciate you posting and updating us on your efforts to address your concern finding a fix. If your number on the 2-step verification is not updated you´ll need to contact your phone provider’s support for help regaining access to your phone number.

If you can’t regain access to your phone number after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account.

Note: You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.

Best,

Renz

Re: Can’t log on Need to talk to someone

Scott205 — Fri, 13 Oct 2023 14:50:10 GMT

I need to talk with someone on the ohone

Re: Can’t log on Need to talk to someone

MplsCustomer — Fri, 13 Oct 2023 15:09:21 GMT

@Scott205

Use the link in my earlier post on this thread; you'll need to go to the "Contact us" link in order to get a phone callback.

Re: Can’t log on Need to talk to someone

zoeuvre — Sun, 15 Oct 2023 17:52:41 GMT

Hi Scott205,

Thanks for posting here in the Community forum. Could you tell us more about the situation that you're in with the app so we can take a closer look? However, if you've made the decision to speak to a live agent, you may contact our support by clicking on the link that MplsCustomer shared.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Can’t log on Need to talk to someone

Lriff — Wed, 18 Oct 2023 02:42:11 GMT

We can't log into our cameras. It's for a business and the old manager had the only access.

Re: Can’t log on Need to talk to someone

EdmondB — Thu, 19 Oct 2023 02:37:08 GMT

Hey everyone,

@Scott205, checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

@Lriff, to get access to your Nest Camera, the original owner of the account should grant you access to the Google Home app to view the camera. If the old manager is the only one who has access to your Nest camera and there is no way to contact him to ask for the login details of the old Nest account, you need to factory reset all of the Nest cameras and add them to a new account. Here is a link on how to restart and factory reset your Nest camera or doorbell.

Thanks for the help, @MplsCustomer and @Zoe,

Let me know if you have additional questions.

Best,
Edmond

Re: Can’t log on Need to talk to someone

Clary1 — Thu, 26 Oct 2023 21:59:51 GMT

Google nest mini keeps saying to log in on the app but I am

Re: Can’t log on Need to talk to someone

Juju49 — Tue, 31 Oct 2023 19:19:04 GMT

I cannot log in to my nest account via Google. I get a message that my nest cam indoor is linked to another account

Re: Can’t log on Need to talk to someone

Juju49 — Tue, 31 Oct 2023 19:21:38 GMT

I don’t have an other account

Re: Can’t log on Need to talk to someone

MplsCustomer — Tue, 31 Oct 2023 19:38:29 GMT

@Juju49

Those are two entirely different events.

When you try to log onto the Google Nest app using the "Sign on with Google" option, what error are you getting? Have you previously been logging onto the Google Nest app using the "Sign on with Google" option? Or are you trying to log onto the Google Home app? If that's the case, what error are you getting?

If you're getting an error that your Nest Cam Indoor is linked to another account, you must be logged into either the Google Nest app or the Google Home app (even though you said you couldn't log in) and are trying to reinstall your camera for some reason. The problem could be that you're trying to reinstall a camera that was not previously removed or factory reset, and the "other account" is actually your account.

Is your camera a 1st gen or a 2nd gen Nest Cam Indoor? Why are you trying to reinstall it?

There are a lot of details about your situation that are not clear. It might be easier if you just contacted Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Can’t log on Need to talk to someone

Jenelyn_O — Sun, 05 Nov 2023 21:15:45 GMT

Hi folks,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate the help, @MplsCustomer, Renz, Zoe, and Edmond.

Kind regards,

Jenelyn

Re: Can’t log on Need to talk to someone

Mac999993 — Wed, 15 Nov 2023 15:53:47 GMT

Hello…

Re: Can’t log on Need to talk to someone

Mac999993 — Wed, 15 Nov 2023 15:55:06 GMT

Hello… ??

Re: Can’t log on Need to talk to someone

MplsCustomer — Wed, 15 Nov 2023 16:01:35 GMT

@Mac999993

If you want to talk to Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Can’t log on Need to talk to someone

Jenelyn_O — Wed, 15 Nov 2023 22:41:54 GMT

Hi there,

@Mac999993, thanks for reaching out. I just want to check if you managed to see the response above. Were you able to get in touch with our support, by visiting the link given by MplsCustomer? Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

Re: Can’t log on Need to talk to someone

Lisagroom17 — Fri, 01 Dec 2023 09:43:00 GMT

Please can I have a number to call