topic Re: Gen3 Setup H71 Hours spent on it! in Nest Thermostats

Gen3 Setup H71 Hours spent on it!

Chiptivo — Sat, 04 Nov 2023 21:37:24 GMT

Trying to install a Gen 3 Nest Thermostat and it just won't connect to the HUB.

It's very frustrating..

Tried all the stuff the forums say.

Reset factory defaults on HUB, moved the device right next to the hub et etc.

Just spends 3 minutes trying then E71.

Tried the ADD a new hub with the ID on the hub and it just won't connect.

Using USB for the power...
Would it help if I wired it up temporarily to pair? via the 12v 2 wires??

Re: Gen3 Setup H71 Hours spent on it!

CoolingWizard — Sat, 04 Nov 2023 21:45:54 GMT

@Chiptivo , make sure your hub supports WiFi 2.4gHz. The nest only works with 2.4gHz.

The AC Cooling Wizard

Re: Gen3 Setup H71 Hours spent on it!

Chiptivo — Sat, 04 Nov 2023 22:34:38 GMT

It connects to the WiFi fine. Just not the HUB next to the boiler.

Re: Gen3 Setup H71 Hours spent on it!

Jeffj1980 — Sun, 05 Nov 2023 00:10:30 GMT

Great

Re: Gen3 Setup H71 Hours spent on it!

Chiptivo — Sun, 05 Nov 2023 11:01:31 GMT

How can I report this reply for totally useless and a bot account??

Re: Gen3 Setup H71 Hours spent on it!

CoolingWizard — Mon, 06 Nov 2023 18:43:02 GMT

@Chiptivo , Not sure what problem you are having. Can you get me the make and model of your HUB so I search it?

AC Cooling Wizard

Re: Gen3 Setup H71 Hours spent on it!

Chiptivo — Mon, 06 Nov 2023 21:50:13 GMT

I'll try again. I wasn't very clear.

Setting up my Nest Gen 3 Thermostat

With the HEAT LINK physically connected to the Boiler.

It turns on, connect to internet, says software version is latest. Asks for UK Postcode, the ntried to connect to the HEAT LINK unit wirelessly.

Won't connect.

I've tried, reset of HEAT LINK (Button down, factory reset) It flashed it's blue light.

Tried moving the thermostat right next to it.
Factory reset, but it still can't see the heat link.

I've checked the code and even tried adding the heat link as new with the code.. I've switched off all 2.4g stuff.
Not sure what else to do?

It's a new unit.

Was going to try a wired connection for setup using the two wires and see how that goes?

Any other ideas please?

Re: Gen3 Setup H71 Hours spent on it!

CoolingWizard — Mon, 06 Nov 2023 22:01:27 GMT

I am sorry @Chiptivo , I did not realize that you were in England. Sadly I have no experience with the Nest when using HeatLink. Perhaps a fellow European product expert can chime in. It has been my reading experience that the Nest Thermostats designed to attach to the HeatLink are unique models. And General Nest Learning Thermostat Generation 3 I do not believe are compatible.

AC Cooling Wizard

Re: Gen3 Setup H71 Hours spent on it!

AlexD — Tue, 07 Nov 2023 12:51:53 GMT

Thanks for reaching out to us here @Chiptivo . I am sorry to hear you are having difficulties with your device and I would be happy to try and assist.

Just to confirm, this is a new thermostat unit that is being set up for the first time and will not connect to the Heat Link, correct?

I would like to gather some details and check some things on my end here. Would it be ok if I reach out to you over the email associated with your account here?

Thanks for trying to assist @CoolingWizard , always appreciated.

Re: Gen3 Setup H71 Hours spent on it!

Chiptivo — Tue, 07 Nov 2023 13:05:19 GMT

Hi. That's correct.

Gen 3 initial setup and it can't communicate with the heat link that I've reset and is pulsing blue.

Yes. Please feel free to directly contact me.

Thank you

Re: Gen3 Setup H71 Hours spent on it!

AlexD — Tue, 07 Nov 2023 15:32:59 GMT

I sent the email your way. Once you go through it let us know here so me or one of my colleagues can check it.

Re: Gen3 Setup H71 Hours spent on it!

Chiptivo — Tue, 07 Nov 2023 22:10:29 GMT

Hi Alex, could you check again. I haven't received an email?

Re: Gen3 Setup H71 Hours spent on it!

TudorL — Sat, 11 Nov 2023 09:26:23 GMT

Hi there, apologies for the confusion. I've managed to send another email and should be with you in the next minutes.

Re: Gen3 Setup H71 Hours spent on it!

LarisaL — Mon, 13 Nov 2023 10:14:10 GMT

Hi there, just checking in! Did you receive the email from my colleague?

Re: Gen3 Setup H71 Hours spent on it!

Chiptivo — Mon, 13 Nov 2023 23:49:00 GMT

I did thank you.

Just getting the details and will update shortly

Re: Gen3 Setup H71 Hours spent on it!

AlexD — Tue, 14 Nov 2023 10:02:07 GMT

Awesome. Just let us know here once you do so we know to check for the form after.

Re: Gen3 Setup H71 Hours spent on it!

LarisaL — Fri, 17 Nov 2023 16:45:25 GMT

Hi there, just checking in! Did you complete the form?