topic Re: W5 error code nest thermostat in Nest Thermostats

W5 error code nest thermostat

Greg8 — Sat, 11 Nov 2023 18:28:55 GMT

W5 connection error, cannot connect my thermostat back to wifi after it has been working for months. Please connect me with an actual human to fix this. I’ve tried everything in the troubleshooting guides multiple times

Re: W5 error code nest thermostat

Lance_L — Sat, 11 Nov 2023 23:53:16 GMT

Hello Greg8,

Oh no! I’m sorry to hear that you’re having issues with the Nest thermostat. Don’t worry; help’s here. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

Re: W5 error code nest thermostat

Markjosephp — Tue, 14 Nov 2023 06:34:39 GMT

Hi folks,

Thanks for the help here, Lance.

@Greg8, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Mark