topic Re: Heat Link is not providing 12 v but 24V in Nest Thermostats

Heat Link is not providing 12 v but 24V

Victor10 — Thu, 23 Nov 2023 15:21:50 GMT

Hi,

The heat link is not providing 12 V to the thermostat. It's providing 24 V. Do you know why?

Thanks in advance

AlexD — Fri, 24 Nov 2023 10:56:17 GMT

Thanks for reaching out to us @Victor10 . I would be happy to try and assist.

Could you please grab a picture of the Heat Link with the multimeter attached to the terminals and the voltage reading so I can have a look at it?

Vladut — Sun, 26 Nov 2023 12:16:34 GMT

Hi there, just checking in with you. Did you manage to check the last message?

Victor10 — Mon, 27 Nov 2023 07:12:35 GMT

Hi Vladut,

Thanks for your response, it seems it was a problem in the multimeter. I trid with another one and it's correct.

Thanks again.

Vladut — Mon, 27 Nov 2023 08:24:32 GMT

Glad to hear that. Let me know if you need anything else. have a great day!

TudorL — Wed, 29 Nov 2023 13:36:09 GMT

Hi there, just checking if me or my colleagues can do anything else for you.

Victor10 — Mon, 04 Dec 2023 08:44:25 GMT

Hi,

All correct. Thanks!