topic Re: return Label not scanning nest thermostat in Nest Thermostats

return Label not scanning nest thermostat

Jeremyattelly — Fri, 24 Nov 2023 23:34:27 GMT

My nest thermostat stopped working and was offered a replacement with hold on the costs until they received the faulty one.

I tried this at 3 locations and this would not scan I then received another shipping label and again this will not scan and again tried multiple DHL locations. and my date will expire in few days

I am getting passed from pillar to post, had tried to reach the support online but still no solutions, I had promises of resolving with no such email being received there is zero help I have spent so many hours and if they do take this money I will be in so much financial hardship, I am tearing my hair out

Re: return Label not scanning nest thermostat

Markjosephp — Sat, 25 Nov 2023 15:43:27 GMT

Hello Jeremyattelly,

Thanks for bringing this to our attention. I understand that you may be frustrated with the lack of communication, and I sincerely apologize for any inconvenience this may have caused.

To get things in motion, we'd like to investigate this further and try to make things right. Can you share with us any of your support ID numbers?

I'll look forward to your response.

Regards,
Mark

Re: return Label not scanning nest thermostat

Jeremyattelly — Tue, 28 Nov 2023 08:44:41 GMT

Hi my support ID number is : 0-0004000034670

Re: return Label not scanning nest thermostat

TudorL — Wed, 29 Nov 2023 10:29:45 GMT

Thanks for letting me know, @Jeremyattelly. If the DHL locations do not let you to place the parcel, you can schedule a pick-up with them, just make sure there are no battery labels on the package. Here's the link you can use: https://mydhl.express.dhl/gb/en/home.html#/schedulePickupTab

Re: return Label not scanning nest thermostat

AlexD — Fri, 01 Dec 2023 15:21:19 GMT

Hi, I wanted to check in. Anything else I can try and assist with?