topic Re: Wifi Connection Error w5 in Nest Thermostats

Wifi Connection Error w5

bc321 — Sun, 17 Oct 2021 00:03:49 GMT

I've had the Nest Learning Thermostat gen3 for less than a year. Until recently it has worked very well. Now I have the Wifi connection error "w5". I've done the trouble shooting and no change. I see many others have this same issue but the response from Nest is always that they'll get ahold of the customer personally. So, please get ahold of me personally. Although it may help just to publish what you have done to solve it in the forums so we can all see how you resolved their problems.

Re: Wifi Connection Error w5

Towanda — Wed, 20 Oct 2021 17:34:34 GMT

Same issue

same frustration

same anger

Re: Wifi Connection Error w5

GarrettDS — Tue, 23 Nov 2021 21:06:00 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Wifi Connection Error w5

bc321 — Wed, 24 Nov 2021 19:10:18 GMT

Since the common troubleshooting steps wouldn't fix it Google sent me a new one on warranty.

Re: Wifi Connection Error w5

Jake — Wed, 24 Nov 2021 20:16:50 GMT

Hey bc321,

Glad to hear you were able to get the issue resolved. With that being the case, I am going to lock the thread at this time. If you run into any trouble from here, please feel free to create a new post at any time.

Best regards,

Jake