topic New heatlink in Nest Thermostats

New heatlink

ElroyVerboom — Fri, 01 Dec 2023 15:01:13 GMT

Due to a short circuit on the power grid, there was a peak voltage that caused the heatlink to fail. How and where can I get a new one?

Re: New heatlink

Vladut — Sun, 03 Dec 2023 12:28:57 GMT

Hi there, thank you so much for reaching out. Can you tell me if you see any lights on the Heat Link?

Re: New heatlink

ElroyVerboom — Tue, 05 Dec 2023 11:54:50 GMT

Hi,

Thank ou for replying.

There are no lights on the heatlink.

The heatlink has been measured by the boiler installer.
This indicated that the heatlink had became defective due to the fault on the 400 volt powergrid

Re: New heatlink

LarisaL — Tue, 05 Dec 2023 12:03:06 GMT

I'm really sorry to hear about this, but I'll do my best to help. Could you please respond to the following set of questions?

Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?

Re: New heatlink

ElroyVerboom — Tue, 05 Dec 2023 12:30:15 GMT

Are you seeing any wiring report or error on the thermostat and/or the app?

> No, it's just offline
Have you recently had service or maintenance on your electrical, plumbing, or heating system?

> No but we had to install ia new boiler, The fault on the powergrid led to a defect on the one that was installed in febrary 2023

Have you tried any troubleshooting steps before contacting us?

> of course but is was clear that the heatlink did not survive the 400 volt
Have you tried any troubleshooting steps before contacting us?

Re: New heatlink

LarisaL — Tue, 05 Dec 2023 15:43:12 GMT

Thank you for the information. Would it be okay with you if I send you an email on the email address you have here? You will have to complete a form and let me know once you did.

Re: New heatlink

ElroyVerboom — Tue, 05 Dec 2023 18:06:55 GMT

Sure no problem at all.

I'll complete the form

Re: New heatlink

LarisaL — Tue, 05 Dec 2023 18:36:41 GMT

Great! The email is on its way to you now. Let me know once you complete the form.

Re: New heatlink

ElroyVerboom — Wed, 06 Dec 2023 12:16:23 GMT

Where can i find the serialnumber?

We had to disconnect the nest to connect a temprarely thermostat

Re: New heatlink

ElroyVerboom — Wed, 06 Dec 2023 12:17:41 GMT

Temporarely

Re: New heatlink

AlexD — Wed, 06 Dec 2023 14:18:55 GMT

The serial number can be located in a few locations. On the product box, if you still have it. In the Nest app, if you still have it added there by selecting the thermostat, offline or active, and tapping in the upper right corner to Settings> Tech info. On the thermostat display itself, if still operational, under Settings> Technical info> Display or on the back of the thermostat itself.

Re: New heatlink

ElroyVerboom — Thu, 07 Dec 2023 09:20:02 GMT

Thank you so much.

I filmeditie in form your colleage semded me.

The requested informarion should reice you

Re: New heatlink

ElroyVerboom — Thu, 07 Dec 2023 18:58:24 GMT

Filled it should be #damyouautocorrect

Re: New heatlink

TudorL — Tue, 12 Dec 2023 11:40:07 GMT

Great, I'll send you a new email, because there's a small typo in the serial number and I need to confirm it with you quickly.

Re: New heatlink

AlexD — Thu, 14 Dec 2023 14:32:33 GMT

Hi, just wanted to check in. Did you get my colleagues email?

Re: New heatlink

ElroyVerboom — Thu, 14 Dec 2023 15:58:48 GMT

Yes I did receive a mail.

I did reply witch a correct number from thormostat.

The first one missed a number. Think I did'nt hit the 1 very good I think.

They haven't'got back to me yet after that

Re: New heatlink

TudorL — Mon, 18 Dec 2023 11:28:42 GMT

I've managed to reply to your last email. Let me know if you got the email.

Re: New heatlink

ElroyVerboom — Mon, 18 Dec 2023 11:39:46 GMT

Received it!

Re: New heatlink

TudorL — Mon, 18 Dec 2023 14:39:43 GMT

Perfect, please let me know when you've managed to reply to it.

Re: New heatlink

ElroyVerboom — Mon, 18 Dec 2023 14:49:57 GMT

Already did!