topic Re: Nest Learning Stat App Adding Family Member in Nest Thermostats

Nest Learning Stat App Adding Family Member

Scottlock — Wed, 29 Nov 2023 19:21:03 GMT

Hi all, I am struggling here trying to add the missus to the app but unable to do so.

I go into the options, Family, add a home member, which opens the box 'OPEN HOME APP' which then takes me to the Google Home app but also immediately 'This invitation is no longer available'.

She has her own Google account and is in my family group.

Thanks in advance

Re: Nest Learning Stat App Adding Family Member

MplsCustomer — Wed, 29 Nov 2023 20:10:20 GMT

@Scottlock

What versions of the Google Nest app and Google Home app are you on?

If I go to Settings | Family in the Google Nest app, and then select "Open Google Home app", it opens the starting page for the Google Home app, with icons for current family members shown under our address; I can then click on the "plus" icon to add an additional member.

Re: Nest Learning Stat App Adding Family Member

Scottlock — Thu, 30 Nov 2023 17:59:19 GMT

Hi thanks for the reply,

So i'm assuming the versions I have for the Nest app and Google Home are the latest as I've only just downloaded them.

When I go to Settings / Family it shows me the owner and beneath that the plus sign and add a home member / open Google Home app which then takes me to home page but then says 'invitation is no longer available'

Re: Nest Learning Stat App Adding Family Member

MplsCustomer — Thu, 30 Nov 2023 18:12:13 GMT

@Scottlock

I don't understand why, if your wife is already in your family group, you are trying to add her to your Google Nest "household", and I don't understand why you're getting the message "This invitation is no longer available."

You could try deleting and reinstalling the Google Home app, and then open the Google Home app, select Settings, and see if your wife is already a member of your "household", and if not, click on the plus (+) icon and try adding her.

Or you could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Nest Learning Stat App Adding Family Member

Scottlock — Thu, 30 Nov 2023 20:15:13 GMT

Hi thanks for your reply again.

I have deleted and reinstalled Google home and the Nest app but still exactly the same result.

I am a bit late for the chat but will try in the morning.

Thankyou

Re: Nest Learning Stat App Adding Family Member

Scottlock — Sat, 02 Dec 2023 17:55:45 GMT

Hi so it seems a little user error on my side as I had to change accounts, I assumed adding the Nest would would just go into my home account but seemed to open a new account so semi sorted now will just have to try and merge them.

Thanks for your help

Re: Nest Learning Stat App Adding Family Member

Jenelyn_O — Sun, 03 Dec 2023 17:20:25 GMT

Hi folks,

Thanks for reaching out and for being a step ahead of us. Merging them sounds like a plan! Please feel free to let us know if you still have questions or concerns, as we'll be willing to help you further.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn