topic Re: Connecting replacement display to existing Heatlink in Nest Thermostats

Connecting replacement display to existing Heatlink

aartik — Wed, 29 Nov 2023 07:57:06 GMT

Hi,

I had trouble with my Nest Learning Thermostat 3rd Gen as it stopped connecting to my internet. On chatting to google customer service they've sent me a replacement device and said I only need to replace the display but I am not sure how to do this. Everything else seems to be working fine (i.e. heatlink is hardwired and working fine, display stand, USB etc.). So, if I only need to replace the display device, what do I need to do?

Re: Connecting replacement display to existing Heatlink

TudorL — Wed, 29 Nov 2023 13:30:00 GMT

Hi there and thanks for reaching our Community. In order to replace the display, you need to factory reset it, then remove it from the base so you can install the new one.

Re: Connecting replacement display to existing Heatlink

AlexD — Fri, 01 Dec 2023 15:38:29 GMT

Hi, I wanted to check in. Do you need further assistance with your device? If so, make sure to let me know.

Re: Connecting replacement display to existing Heatlink

aartik — Fri, 01 Dec 2023 16:21:46 GMT

Hi, thank you for checking. I was able to resolve it by calling customer support who walked me through the process.

Re: Connecting replacement display to existing Heatlink

Vladut — Sun, 03 Dec 2023 12:31:09 GMT

That's great. Let me know if you need anything else. I'm one message away!