topic Nest Thermostat - heat link not working in Nest Thermostats

Nest Thermostat - heat link not working

radiar07 — Mon, 04 Dec 2023 10:36:44 GMT

The heat link is not working, we have tried everything - switcing off power, etc. Can Someone help pls?

Re: Nest Thermostat - heat link not working

Frustratedddd — Mon, 04 Dec 2023 14:17:41 GMT

What did Google Nest say when you rang them?

Number if you have not contacted them 08081 692307

Re: Nest Thermostat - heat link not working

LarisaL — Tue, 05 Dec 2023 11:58:27 GMT

Hi there, thanks for reaching out! I'm really sorry to hear about this, but I'll do my best to help. Could you please respond to the following set of questions?

Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?

Re: Nest Thermostat - heat link not working

radiar07 — Thu, 07 Dec 2023 09:11:58 GMT

Thank you for your response. Aparantly, google/nest has this issue multiple times. I managed to connect with them and they have repaired the issue for free.

Re: Nest Thermostat - heat link not working

Vladut — Sun, 10 Dec 2023 13:19:11 GMT

That's great. Let me know if you need anything else.

Re: Nest Thermostat - heat link not working

AlexD — Wed, 13 Dec 2023 12:06:42 GMT

Hi, just wanted to check in. Is everything still going ok with your thermostat?