topic Re: Heat link dead - how do I organise replacement in Rep Ireland in Nest Thermostats

Heat link dead - how do I organise replacement in Rep Ireland

KrzysztOFF — Tue, 28 Nov 2023 20:05:33 GMT

I have a nest learning thermostat which was installed in February 2022. Just recently I got a H71 error on the thermostat. I checked the heat link and see it is totally dead, no lights. Tried to reset but no joy.

Does anyone have any advice on how I sort this. Supply and installation was through Electric Ireland. Obviously I need to sort it now as the weather prediction is for minus temp at night.

Any idea how to do it?

Re: Heat link dead - how do I organise replacement in Rep Ireland

KrzysztOFF — Tue, 28 Nov 2023 20:08:02 GMT

Did the issue happen during the installation?   NO
Have you had any power cuts recently?     No
Have you had any work done on your electrical or heating systems recently?   NO
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup? Hot water and heating.

Re: Heat link dead - how do I organise replacement in Rep Ireland

TudorL — Wed, 29 Nov 2023 13:27:54 GMT

Hi there and thanks for reaching our Community. I'm sorry to hear about your issue, but I'll do my best to help you out. Thanks for all the info provided so far. Would it be alright if I send you an email to the address associated with your Community account?

Re: Heat link dead - how do I organise replacement in Rep Ireland

KrzysztOFF — Wed, 29 Nov 2023 13:43:16 GMT

Hi TudorL,

Yes, go ahead.

Re: Heat link dead - how do I organise replacement in Rep Ireland

TudorL — Wed, 29 Nov 2023 14:33:34 GMT

I've managed to send you email, please let me know when you complete the form.

Re: Heat link dead - how do I organise replacement in Rep Ireland

KrzysztOFF — Wed, 29 Nov 2023 14:42:50 GMT

Sound. Thank you.

I have sent the form.

Re: Heat link dead - how do I organise replacement in Rep Ireland

Vladut — Thu, 30 Nov 2023 10:12:27 GMT

Thank you so much. I just sent you another email. Can you please have a look and reply at your earliest convenience?

Re: Heat link dead - how do I organise replacement in Rep Ireland

Vladut — Sat, 02 Dec 2023 10:16:10 GMT

Hi there, just checking in with you. Did you manage to check the last message?

Re: Heat link dead - how do I organise replacement in Rep Ireland

KrzysztOFF — Sat, 02 Dec 2023 11:12:20 GMT

Hi there, thanks for being in touch.

Yes, I replied to the last message straight away on last Thursday.

My problem is still not resolved.

I sent my address, nest serial number, and all the details what the support team asked for and still waitin for something constructive.

Best regards

Krzysztof

Re: Heat link dead - how do I organise replacement in Rep Ireland

KrzysztOFF — Sun, 03 Dec 2023 14:10:13 GMT

Is there anyone will solve my problem, please?

Re: Heat link dead - how do I organise replacement in Rep Ireland

LarisaL — Mon, 04 Dec 2023 10:52:50 GMT

Hi there! I'm sorry for the late reply. Would it be okay if we continue the conversation over the email?

Re: Heat link dead - how do I organise replacement in Rep Ireland

KrzysztOFF — Mon, 04 Dec 2023 10:54:27 GMT

Yes, please.

Re: Heat link dead - how do I organise replacement in Rep Ireland

LarisaL — Mon, 04 Dec 2023 10:59:03 GMT

Great! I just sent you an email, please respond to it. In the meantime, I will close this conversation here. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.