topic Re: Returned nest but no response to Fed ex says it arrived in Nest Thermostats

Returned nest but no response to Fed ex says it arrived

kusinerobo — Fri, 08 Dec 2023 03:21:37 GMT

Sent my replacement nest back. it was recived but no email from google I have tracking number and all

Re: Returned nest but no response to Fed ex says it arrived

zoeuvre — Fri, 08 Dec 2023 14:59:26 GMT

Hi kusinerobo,

Yikes! Don't give up on us yet—we'd like to further check on this. Could you help us with your case ID with our support team so we can take a closer look at what happened?

Best,

Zoe

Re: Returned nest but no response to Fed ex says it arrived

kusinerobo — Fri, 08 Dec 2023 15:25:54 GMT

Case ID 9-3315000035391. Checking if yoou recived my nest return.

Re: Returned nest but no response to Fed ex says it arrived

zoeuvre — Sat, 09 Dec 2023 16:35:50 GMT

Hi there,

Thanks for the information. We have marked your returned device as received, so you no longer need to worry about it. If you'll be needing a replacement in the future, you may contact us back so we can check it out for you.

Regards,

Zoe