topic Re: Setting up Nest Thermostat in Nest Thermostats

Setting up Nest Thermostat

Pat81 — Fri, 01 Dec 2023 00:51:27 GMT

I"m trying to set up a Nest Thermostat and where it asks for the last 4 digits of athe serial number, there is no space to put the number and I can't get past that screen.

Re: Setting up Nest Thermostat

zoeuvre — Sun, 03 Dec 2023 22:29:11 GMT

Hi Pat81,

Yikes! If you're setting up a Nest Thermostat and there is no space provided to enter the last 4 digits of the serial number, it could indicate an issue with the setup process or the user interface. Try following these:

Make sure you're following the correct setup instructions for your specific Nest Thermostat model. Different models may have slightly different setup procedures.
- Are you located in North America or Europe?
- What type of Nest Thermostat do you have?
- What app are you using in setting up the Nest Thermostat? Nest app or Home app?
If you're using a mobile device or a specific browser to set up the Nest Thermostat, try switching to a different device or browser.
Clearing the cache and cookies of your web browser can help set up the Nest Thermostat by removing temporary data or stored information that may interfere with the setup process. Restart the browser and attempt the setup process again.

Let us know how it goes.

Best,

Zoe

Re: Setting up Nest Thermostat

Pat81 — Sun, 03 Dec 2023 23:26:50 GMT

Hi Zoe,

I'm in the US. It's just a Nest Thermometer not the learning one. I'm using the Home app. I was thinking of deleting the app and reinstalling to see if that was the problem.

I will try your suggestions and let you know.

Thank you,

Pat

Re: Setting up Nest Thermostat

Pat81 — Mon, 04 Dec 2023 14:25:53 GMT

Hi Zoe,

I reinstalled Google Home and still can't put in those last 4 digits. The previous screen has code with either a 0 or O and it accepts either and moves to the next screen , but there is no place to put inthe 4 digits. If I substitute a different digit, there is an error message.

Re: Setting up Nest Thermostat

zoeuvre — Mon, 04 Dec 2023 16:09:50 GMT

Hi there,

Thanks for getting back to us. Please send us a screenshot of the app's prompt for the last 4 digits so we can investigate further. Also, what is the error that shows on the app when you substitute a different digit? I'll look forward to your response.

Regards,

Zoe

Re: Setting up Nest Thermostat

Pat81 — Tue, 05 Dec 2023 13:03:32 GMT

I think I finally got the screenshots into Gmail to send to you.

2 Attachments • Scanned by Gmail

Re: Setting up Nest Thermostat

zoeuvre — Sat, 09 Dec 2023 21:23:12 GMT

Hi there,

I see. Could you check on the longer code that is alpha-numeric? Get those last six characters and numbers, then put them on the app.

Thanks,

Zoe

Re: Setting up Nest Thermostat

Pat81 — Sat, 09 Dec 2023 22:04:59 GMT

I just reinstalled the app again and it didn't ask me for either of the codes. It asked about the wires and says I have to install a nest power connector. I only have a white and red wire connected with a green that is not connected. I looked that up and it says I have to have a hvac system. I just have a gas furnace which it had said made it compatible for the nest thermostat when I did the compatibility quiz before I ordered it.

Re: Setting up Nest Thermostat

zoeuvre — Sun, 10 Dec 2023 22:44:34 GMT

Hi there,

I see. Did the Google Home app provide a Google Store link that you can click for the Nest Power Connector? The link allows you to order a Nest Power Connector at no cost.

Thanks,

Zoe

Re: Setting up Nest Thermostat

Pat81 — Sun, 10 Dec 2023 23:29:51 GMT

Yes, it did and I ordered it.

Re: Setting up Nest Thermostat

zoeuvre — Mon, 11 Dec 2023 23:36:16 GMT

Hello Pat81,

Gotcha. I'll keep this thread open and will wait for your update once you receive your Nest Power Connector so I can assist you more with your questions.

Regards,

Zoe

Re: Setting up Nest Thermostat

Pat81 — Tue, 12 Dec 2023 03:09:47 GMT

Thank you!

Re: Setting up Nest Thermostat

zoeuvre — Thu, 14 Dec 2023 16:49:30 GMT

Hello there Pat81,

It's me again—have you already received your Nest Power Connector? If so, how does it go now?

Kind regards,

Zoe

Re: Setting up Nest Thermostat

Pat81 — Thu, 14 Dec 2023 22:59:32 GMT

Hi,

Hi Zoe,

The directions for the power connector say to finish installing the Nest before attaching the connector. The directions on the app say to install the power connector and then go back to the app to finish installing the Nest.

Which is correct?

Re: Setting up Nest Thermostat

Jenelyn_O — Tue, 02 Jan 2024 16:39:43 GMT

Hey Pat81,

Chiming in — I'm sorry for the late response. You can follow the installation prompt in the Google Home app, and update your wiring.

Please keep us posted.

I appreciate your inputs, Zoe.

Best regards,

Jenelyn