topic Re: Hot water not coming on in Nest Thermostats

Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:14:53 GMT

Hi from UK. We’ve got our Nest Learning Thermostat set up on schedule for heating and hot water. The heating works fine, but quite often our hot water isn’t on despite it being scheduled to be

Is there a fix for this or is it a fault?

Thanks!

Re: Hot water not coming on

Frustratedddd — Fri, 01 Dec 2023 13:24:41 GMT

Can you add a picture of your schedule you have set?

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:29:16 GMT

How do I add a picture to a reply?

Re: Hot water not coming on

Frustratedddd — Fri, 01 Dec 2023 13:31:26 GMT

Reply and click ''Insert Photos''

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:33:22 GMT

I don't have that option. The options seems to be about formatting

Re: Hot water not coming on

Frustratedddd — Fri, 01 Dec 2023 13:34:55 GMT

Try another method, ie PC

Re: Hot water not coming on

Frustratedddd — Fri, 01 Dec 2023 13:35:08 GMT

You should be able to show something like this

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:36:32 GMT

I've tried on mobile and desktop but can't see an option to insert a picture. Where should it be?

Re: Hot water not coming on

Frustratedddd — Fri, 01 Dec 2023 13:37:21 GMT

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:40:09 GMT

Nope, don't have that

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:48:42 GMT

Are you able to help please, without the photo? Thanks

Re: Hot water not coming on

Frustratedddd — Fri, 01 Dec 2023 13:49:39 GMT

Are you logged in, as the insert photo looks like it will not appear if not

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:52:45 GMT

Yes, logged in

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:55:51 GMT

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 13:56:10 GMT

Just appeared!

Re: Hot water not coming on

Frustratedddd — Fri, 01 Dec 2023 14:12:52 GMT

That looks ok.

Have you turned the Hot Water On in settings?

Before you click for the schedule look at top right you will see the cog, Look in there at the top, and see if the setting is ''On'' [Goes Blue]

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 14:23:00 GMT

Yes it’s set to on

Some days it comes on at the preset time and some days it doesn’t…

The heating always works

Re: Hot water not coming on

mynochi — Fri, 01 Dec 2023 15:00:15 GMT

Any advice on how to fix this would be much appreciated!

Thanks

Re: Hot water not coming on

mynochi — Sat, 02 Dec 2023 21:56:46 GMT

Hi. Is anyone able to help please with this problem?

Re: Hot water not coming on

LarisaL — Mon, 04 Dec 2023 14:55:37 GMT

Hi there, thanks for reaching out! I'm so sorry to hear about this situation, but I'll be more than happy to assist you. Did you try to restart the thermostat? Also please make sure that the hot water schedule is on on the thermostat itself.