topic Re: Nest thermostat wont find network in Nest Thermostats

Nest thermostat wont find network

Dursell — Sun, 24 Dec 2023 21:09:39 GMT

Thermostat searches for networks but won't find any. There's multiple networks available. Factory resets have been done, network resets, many restarts, nothing ..

Re: Nest thermostat wont find network

EdmondB — Mon, 25 Dec 2023 06:13:08 GMT

Hello Dursell,

I understand that you're having trouble connecting to your Wi-Fi network. I'm here to help you get back online. I'd like to confirm: do you have any error messages on your Nest thermostat when you try to connect? Does it show other networks available in your area? Is the other Nest device still connected to the WiFi?

I look forward to your response.

Best,
Edmond

Re: Nest thermostat wont find network

Dursell — Mon, 25 Dec 2023 08:13:32 GMT

There are no error messages. When I set it to find networks it does not find any at all. There are 4 wireless networks visible and available in the room.

Re: Nest thermostat wont find network

EdmondB — Tue, 26 Dec 2023 19:42:16 GMT

Hi there,

I'm sorry to hear about your experience on your Nest Thermostat. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Edmond

Re: Nest thermostat wont find network

birdclrk — Wed, 27 Dec 2023 15:46:41 GMT

I'm having same issue

Re: Nest thermostat wont find network

Dursell — Wed, 27 Dec 2023 17:21:31 GMT

Google have confirmed thermostat is faulty and have offered to replace it.

Re: Nest thermostat wont find network

EdmondB — Wed, 27 Dec 2023 19:55:28 GMT

Hello everyone,

@Dursell, thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

@birdclrk, i'm sorry to hear about your experience with your Nest thermostat. Let me help you out. I’d like to confirm: are you getting any error messages on your Nest thermostat? Is the other Nest device still connected to the WiFi? Have you tried doing a factory reset on your Nest thermostat? Here is a link on how to restart or reset a Nest thermostat.

I look forward to your response.

Best,

Edmond

Re: Nest thermostat wont find network

birdclrk — Wed, 27 Dec 2023 20:30:24 GMT

I'm not getting any error messages. Trying to connect but can't find network. All other devices are connected. Hotspot from phone doesn't work either.

Re: Nest thermostat wont find network

gads1 — Wed, 27 Dec 2023 20:30:56 GMT

Hello @Dursell -- I'm glad I found this thread. I'm experiencing same issue and it appears to be hardware problem.

My 3rd gen NEST is unable to see available networks. It's like the WLAN module just died in device.

I do have my older 2nd Gen NEST and should install to prove hardware failure.

I'll have to brave the gauntlet of tier1 off-shore support ... <ack>

Re: Nest thermostat wont find network

gads1 — Wed, 27 Dec 2023 20:33:14 GMT

Hello @EdmondB -- similar to others, The WLAN module in my 3rd Gen NEST appears to have died.

After working correctly for couple months, the device now unable to see ANY available WLAN networks. My Pixel6 shows approximately twenty available wireless networks at location of NEST thermo. Yet my NEST sees nothing. I have reset, restarted, etc.

Re: Nest thermostat wont find network

birdclrk — Wed, 27 Dec 2023 20:59:44 GMT

Now it says WiFi connection error nest.com/w5

Re: Nest thermostat wont find network

EdmondB — Wed, 27 Dec 2023 21:32:30 GMT

Hey everyone,

@birdclrk and @gads1, thanks for providing all the information. Please fill out this form with all the needed information. Let me know once you’re done.

Cheers,
Edmond

Re: Nest thermostat wont find network

gads1 — Wed, 27 Dec 2023 22:14:00 GMT

Hello @EdmondB - I just submitted form. thanks! -GA

Re: Nest thermostat wont find network

EdmondB — Thu, 28 Dec 2023 00:34:00 GMT

Hello gads1,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,
Edmond

Re: Nest thermostat wont find network

birdclrk — Thu, 28 Dec 2023 00:36:33 GMT

I also sent my form

Re: Nest thermostat wont find network

gads1 — Thu, 28 Dec 2023 17:34:31 GMT

my update from another THREAD HERE.

I'm cautiously optimistic on replacement. I was told they are currently out of stock for replacements. maybe the new batch will be more reliable?

Re: Nest thermostat wont find network

EdmondB — Mon, 01 Jan 2024 00:55:37 GMT

Hey everyone,

@birdlclrk, we have received the completed form. Someone from our support team will contact you via email to help you. Please let me know if you have any further questions.

@gads1, It looks like one of our support team members already sent you an email about this. If you need more help, just reply to that email and we'll keep the conversation going there.

Cheers,
Edmond