topic Re: Heatlink unit in Nest Thermostats

Heatlink unit

Slugster — Sun, 24 Dec 2023 16:01:37 GMT

I've received an email stating that my heatlink unit needs replacing, the email says this will be done free of charge by BOXT, is this genuine or a scam.

Re: Heatlink unit

David_K — Mon, 25 Dec 2023 12:05:48 GMT

BOXT is the correct provider that handles these on behalf of Google. If you're unsure, I would recommend contacting tthe Google Nest support team directly.

Go to Contact Us - Google Nest Help
Select an appropriate product or category, type a brief description of the issue, then click Next.
Click Other, then click Next step.
In the Resources section, click Next step.
Choose to get a phone call, call or chat with the team, depending on availability in your country.

Re: Heatlink unit

AlexD — Tue, 26 Dec 2023 10:25:38 GMT

Thanks for reaching out to us here @David_K . I would be happy to try and assist.

As @David_K mentioned, emails like that are real but you can reach out to our support if you are unsure.

What I would recomend though is that you first check your Heat Link as that email can be sent if there was a temporary disconnection or power fluctuation and everything may be ok, and not need any replacement.

If the Heat Link is indeed no longer working you can use the email, let me know here or reach out to our support on any of our channels.

Re: Heatlink unit

Vladut — Sun, 31 Dec 2023 08:57:44 GMT

Hi there, just checking in with you. Did you manage to check my colleague's last message?