https://www.googlenestcommunity.com/t5/Nest-Thermostats/Application-n-est/m-p/572316#M113754 <P>Hello Frk010124,</P> <P>&nbsp;</P> <P>I'm sorry to hear that you're experiencing difficulties with adding your Nest Thermostat to the app. It seems like you've already taken some troubleshooting steps, but let's try a few more to see if we can resolve the issue:</P> <P>&nbsp;</P> <OL> <LI>Ensure that your phone and the Nest Thermostat are connected to the same Wi-Fi network. Sometimes connectivity issues can arise if they are on different networks.</LI> <LI>Turn off both your phones and restart the Nest Thermostat, wait for a minute, and then turn them back on. This can help refresh the connections and resolve any temporary glitches.</LI> <LI>Ensure that the Nest app has the necessary permissions on your phone. Go to your device settings and check if the app has permission to access Wi-Fi and other relevant features.</LI> <LI>If the issue persists, you might want to perform a factory reset on your thermostat.</LI> </OL> <P>&nbsp;</P> <P>If you have any specific messages or codes, let us know so we can easily identify what is causing it to not communicate with the app.<BR /><BR />Keep us posted on how it goes.<BR /><BR />Regards,<BR />Mark</P> Thu, 04 Jan 2024 20:15:01 GMT Markjosephp 2024-01-04T20:15:01Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Application-n-est/m-p/570831#M113471 <P>Impossible d’ajouter mon thermostat Nest à l’application.&nbsp;</P><P>j’ai essayé rebout routeur&nbsp;</P><P>réinstalle application&nbsp;</P><P>redémarré thermostat&nbsp;</P><P>thermostat connecté et à jour&nbsp;</P><P>mais après réglage, application aucun code n’apparaît. Seulement : &nbsp;ce thermostat est déjà connecté .&nbsp;<BR />que faire ?&nbsp;</P><P>&nbsp;</P> Mon, 01 Jan 2024 17:47:29 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Application-n-est/m-p/570831#M113471 Frk010124 2024-01-01T17:47:29Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Application-n-est/m-p/572316#M113754 <P>Hello Frk010124,</P> <P>&nbsp;</P> <P>I'm sorry to hear that you're experiencing difficulties with adding your Nest Thermostat to the app. It seems like you've already taken some troubleshooting steps, but let's try a few more to see if we can resolve the issue:</P> <P>&nbsp;</P> <OL> <LI>Ensure that your phone and the Nest Thermostat are connected to the same Wi-Fi network. Sometimes connectivity issues can arise if they are on different networks.</LI> <LI>Turn off both your phones and restart the Nest Thermostat, wait for a minute, and then turn them back on. This can help refresh the connections and resolve any temporary glitches.</LI> <LI>Ensure that the Nest app has the necessary permissions on your phone. Go to your device settings and check if the app has permission to access Wi-Fi and other relevant features.</LI> <LI>If the issue persists, you might want to perform a factory reset on your thermostat.</LI> </OL> <P>&nbsp;</P> <P>If you have any specific messages or codes, let us know so we can easily identify what is causing it to not communicate with the app.<BR /><BR />Keep us posted on how it goes.<BR /><BR />Regards,<BR />Mark</P> Thu, 04 Jan 2024 20:15:01 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Application-n-est/m-p/572316#M113754 Markjosephp 2024-01-04T20:15:01Z