topic Google Home App reports Nest Thermotat offline but Thermostat reports it is online in Nest Thermostats

Google Home App reports Nest Thermotat offline but Thermostat reports it is online

rpage6943 — Sun, 14 Jan 2024 15:36:43 GMT

I noticed that my Google Home App reports my Nest thermostat is offline (for 19 days now). I checked the thermostat and it reports it is connected to my network with a strong signal. My eero router reports that it is connected and the Nest uploads about 10MB daily, downloads nothing. When I check prior to the reported outage, I see the router typically reports about 500KB uploaded per day and about 10MB uploaded.

I've made no changes in WiFi network, router, password etc. in over a year.

All other devices on the network report normal operation

I use the google Home app on my iPhone 10. I deleted the App and re-installed it and behavior is the same.

Any suggestions about what to do to fix this issue?

-Ralph

Re: Google Home App reports Nest Thermotat offline but Thermostat reports it is online

Scurry914 — Sun, 14 Jan 2024 17:02:13 GMT

I have the exact same issue and I use an iPhone 11

Re: Google Home App reports Nest Thermotat offline but Thermostat reports it is online

rpage6943 — Mon, 15 Jan 2024 01:51:48 GMT

Hello Scurry914

I stumbled on a solution this afternoon.

I went through the menu on the thermostat and found a reset option which I tried.

After the reset, it appeared on the Google Home App and appeared to be back to normal.

It's possible this issue was induced by my intermittent connectivity to the internet. Over the past month or so, I have noticed periodic short periods where I have no internet connectivity. Just a guess, I've had similar issues in the past (thank you AT&T) but it never induced the thermostat to go offline as it recently did. I've had the thermostat for over a year with no issues until 19 days ago.

Re: Google Home App reports Nest Thermotat offline but Thermostat reports it is online

RenzJ — Fri, 09 Feb 2024 21:56:27 GMT

Hi everyone,

@rpage6943, thanks for visiting the Google Nest Community. I appreciate you posting and updating us on your efforts to address your concern about finding a fix. If you have any other concerns please let us know.

@Scurry914, are you still having the same problem? Chiming in to check if you have additional questions or concerns.

Regards,

Renz

Re: Google Home App reports Nest Thermotat offline but Thermostat reports it is online

rpage6943 — Sat, 10 Feb 2024 18:01:52 GMT

The problem recurred a couple more times in the days after the reset and repeating the reset fixed it. It has been working fine now. It may be a result of my intermittent internet connectivity.

Re: Google Home App reports Nest Thermotat offline but Thermostat reports it is online

Jenelyn_O — Mon, 12 Feb 2024 05:58:05 GMT

Hi folks,

Chiming in — I'm glad to hear that the issue with your Nest Thermostat is now resolved. Thanks for keeping us in the loop. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there.

I appreciate your help, Renz.

Cheers,

Jenelyn