topic Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update in Nest Thermostats

The app says it’s offline but at the thermostat it says its connected. Rest app & no update on app.

rgaila — Mon, 23 Aug 2021 19:24:24 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Callie Defore

The app says it’s offline, but when you go to the thermostat it says it’s connected. I tried restarting my phone, resetting the app and there is no new updates on the app. It still says offline. I can still control the temp through the thermostat, but not the app.

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

rgaila — Mon, 23 Aug 2021 19:37:26 GMT

Hi Callie,

There is a notice on the Nest status page about the Nest app having a partial outage. https://status.nest.com/

This may be causing your issue as well. Are you able to see the thermostat online in the Google Home app or this just the Nest app?

-From JillG, Product Expert.

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

MarcPBcup — Wed, 27 Oct 2021 14:30:29 GMT

I am having the same problem immediately after migrating my Nest account to Google Account.

Nest Thermostat says it's connected to my network and online. Google Home app is connected to the device and can control the basic settings. Nest App says the device is offline.

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

Kevin90 — Mon, 29 Nov 2021 17:25:50 GMT

I am having this same issue currently. I migrated nest account to google. For ~12 hours after migration the thermostat showed offline in the google home app but online in the nest app. After the 12 hrs or so it became solely accessible via google home app or physically manipulatong it, and offline in the nest app. It's been 3 days now, and I still can't control my thermostat properly.

Is there any type of fix for this ?

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

biyi — Tue, 30 Nov 2021 17:40:26 GMT

I am having the same issue, can someone please provide a resolution to this..

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

biyi — Tue, 30 Nov 2021 18:25:11 GMT

Fixed It.. after migrating your Nest account to Google home. Do a hard reset on the thermostat, then re-add the thermostat to the nest app, once completed, the thermostat should be become available again within Google home.

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

Odile — Mon, 18 Apr 2022 13:21:32 GMT

I have the same problen. In the app it says it has been disconnected for 4 hours.

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

Odile — Mon, 18 Apr 2022 13:23:46 GMT

I need some help .

Re: The app says it’s offline but at the thermostat it says its connected. Rest app & no update

Jake — Mon, 01 Aug 2022 21:42:40 GMT

Hey all,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. I did find an article with some troubleshooting steps. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Jake