topic Re: Warranty Needed . . . Not a bunch of instructions. Just need a replacement in Nest Thermostats

Warranty Needed . . . Not a bunch of instructions. Just need a replacement

lauragodel — Sun, 21 Jan 2024 00:25:36 GMT

I have 2 heat pumps and 2 nests. One thermo works the other does not turn off the heat and will automatically go into eco mode upon turning off entirely. The other one operates normally. I paid a HVAC service to diagnose my issues and check my units. It's the thermostat. How and who do I send this unit to. It was purchased via ADT in an "upgrade" to my home system. I need a replacement and not a bunch of instructions. The experts were here today for 4 hours.

Re: Warranty Needed . . . Not a bunch of instructions. Just need a replacement

lauragodel — Sun, 21 Jan 2024 00:26:05 GMT

Purchased and installed in August 2023.

Re: Warranty Needed . . . Not a bunch of instructions. Just need a replacement

zoeuvre — Fri, 26 Jan 2024 20:39:26 GMT

Hi lauragodel,

Thanks for posting. If you have determined that one of your Nest thermostats is malfunctioning and requires a replacement, kindly send us the service invoice from the HVAC technician who determined that the issue is with your Nest Thermostat so I can take a closer look.

Keep us posted.

Best,

Zoe

Re: Warranty Needed . . . Not a bunch of instructions. Just need a replacement

lauragodel — Fri, 26 Jan 2024 22:48:27 GMT

Re: Warranty Needed . . . Not a bunch of instructions. Just need a replacement

lauragodel — Fri, 26 Jan 2024 22:49:18 GMT

I am limping along with this thermostat. Once our temps returned to normal 40, 50, 60s, it quit acting up. I will not buy another Nest, I can tell you that much.

Re: Warranty Needed . . . Not a bunch of instructions. Just need a replacement

zoeuvre — Sat, 27 Jan 2024 21:12:54 GMT

Hi there,

Thanks for the information. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Regards,

Zoe

Re: Warranty Needed . . . Not a bunch of instructions. Just need a replacement

zoeuvre — Wed, 31 Jan 2024 18:56:12 GMT

Hello lauragodel,

Checking back in—we haven't received your form. Were you able to fill it out? Still need our help?

Thanks,
Zoe