topic Re: Nest app (or Google Home) keeps switching from temperature sensor in Nest Thermostats

Nest app (or Google Home) keeps switching from temperature sensor

Proggie — Fri, 19 Jan 2024 04:28:37 GMT

I have my thermostat downstairs and a temperature sensor upstairs. In the evening I'll go upstairs where it's 24C and the temp downstairs is set to 21C. When I go upstairs I'll switch to use the sensor. I expect it not heat for a while because it's hot upstairs. But then I'll find the heat comes on because the app keeps reverting to the thermostat instead of the sensor. It does this multiple times. Every few minutes. I keep changing it back to the sensor and then it reverts back to the thermostat. Sometimes the toggle in the app switches to the sensor but the dial reflects the thermostat. I have to force quit the app to get it to change (sometimes this doesn't even work).

Nest is so buggy ever since Google bought it and they rarely add features or fix bugs. (Don't get me started on the fact that it never learns... It's supposed to be a learning thermostat but it never adjusts)

So frustrating!

Re: Nest app (or Google Home) keeps switching from temperature sensor

zoeuvre — Thu, 08 Feb 2024 14:47:27 GMT

Hi Proggie,

Yikes! I understand your frustration with the behavior of the Nest app and the switching between temperature sensors. Here's what you can do:

Force quitting and restarting the Nest app on your device can sometimes resolve temporary glitches or caching issues. Make sure you completely close the app and then relaunch it to see if that resolves the problem.
Ensure that you have the latest version of the Nest app installed on your device. Updates often include bug fixes and improvements that may address the issue you're experiencing.
Double-check the placement and positioning of the temperature sensor. Make sure it's located in an area where it can accurately measure the temperature and is not affected by drafts or direct heat sources. Verify that the sensor is securely connected to the Nest Thermostat base.
If the issue persists, you can try resetting and reconfiguring the temperature sensor. Remove the sensor from the Nest app, reset it to its factory settings, and then re-add it to your Nest Thermostat. This process may help resolve any communication or configuration issues between the sensor and the thermostat.

Let us know how it goes.

Best,

Zoe

Re: Nest app (or Google Home) keeps switching from temperature sensor

Kevin67 — Tue, 23 Jan 2024 14:12:52 GMT

I have this same problem for quite some time now and the solution above and others I've tried to no avail. I share "Proggie" frustration and feels that since Google took over Nest it went downhill. Along with this Google will no longer be supporting Nest Aware which will effect me but a separate issue to this one.

Re: Nest app (or Google Home) keeps switching from temperature sensor

Proggie — Tue, 23 Jan 2024 19:53:24 GMT

Yeah 1-3 didn't help, and I'm reluctant to do 4. But will try it I guess

Re: Nest app (or Google Home) keeps switching from temperature sensor

zoeuvre — Sat, 03 Feb 2024 21:58:57 GMT

Hi there,

Checking back in—have you already tried that fourth step? If so, how did it go?

Thanks,

Zoe

Re: Nest app (or Google Home) keeps switching from temperature sensor

Proggie — Sat, 03 Feb 2024 22:05:52 GMT

We've had very warm weather the past few days so the heat hasn't been going on in the evenings so haven't been able to test

Re: Nest app (or Google Home) keeps switching from temperature sensor

zoeuvre — Thu, 08 Feb 2024 14:51:00 GMT

Hello Proggie,

I see. I'll keep this thread open and will wait for your update until you're able to do the fourth step.

Regards,

Zoe

Re: Nest app (or Google Home) keeps switching from temperature sensor

Kevin67 — Mon, 19 Feb 2024 15:45:24 GMT

Tried all the above. Still no solution. It's on Google's end to fix with a update rather then making people jump through unnecessary hoops trying to fix which do not work. It really is starting to make one to think twice before committing to Google supported products in the future.

Re: Nest app (or Google Home) keeps switching from temperature sensor

zoeuvre — Thu, 07 Mar 2024 14:08:18 GMT

Hi Kevin67,

I understand your frustration with the situation and the difficulties you've encountered in resolving the issue with your Google Nest devices. It can indeed be frustrating when troubleshooting steps do not yield the desired results.

Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Kind regards,

Zoe

Re: Nest app (or Google Home) keeps switching from temperature sensor

zoeuvre — Thu, 14 Mar 2024 17:33:52 GMT

Hi there Kevin67,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Best regards,

Zoe