Unable to connect heat link with thermostat

PabloGH — Thu, 08 Feb 2024 11:34:44 GMT

Hi,

My thermostat (Nest Learning) has been showing a H1 error permanently for a week. I have been unable to reconnect with the heat link, and I am currently using the heat link manually.

When I got the H1 error, I have tried moving the thermostat (mounted in the wall) closer to the heat link, did not work. Then, I followed the steps indicated in the troubleshooting guidance (here https://support.google.com/googlenest/answer/9240096?sjid=7910022790623639039-EU#disconnected_heatlink&zippy=%2Ch-help-codes) and neither of them worked.

Currently, the heat link (2nd generation) is blinking green and yellow quickly. Meanwhile, the thermostat continues showing an H1 error.

Can I please ask your help?

topic Unable to connect heat link with thermostat in Nest Thermostats

Unable to connect heat link with thermostat