topic When oh when will I get my refund??!! in Nest Thermostats

When oh when will I get my refund??!!

Frustatednest — Fri, 09 Feb 2024 17:15:59 GMT

Your customer service is not fit for purpose.

I have been waiting forty days and counting for a refund.

Your agents are poorly trained and repeatedly fob me off.

If I do not receive me money I am willing to file a case at the small claims court with additional costs.

Re: When oh when will I get my refund??!!

Markjosephp — Fri, 09 Feb 2024 19:27:37 GMT

Hello Frustatednest,

Thanks for bringing this to our attention. I'm sorry you have to experience this, and we hope you can have a better time with us to resolve this. We'd like to investigate this further and try to make things right.

Could you share with us your support ID number related to your previous replacement?

I'll look forward to your response.

Best,
Mark

Re: When oh when will I get my refund??!!

Frustatednest — Sat, 10 Feb 2024 20:04:09 GMT

I have received half of the refund!? Honestly this is the must frustrating experience I have ever had with a company. My case id is:2-7393000035426

Re: When oh when will I get my refund??!!

Frustatednest — Mon, 12 Feb 2024 20:23:16 GMT

I am still waiting for a response??? I contacted Google nest support. Phone for an hour plus. Clueless agents lying to me. Saying I am not owed anymore money?? I have submitted invoices. I am honestly willing to file a uk small courts claim to get the rest of my money back. Customer support are clearly poorly trained. It is shocking how bad the service is.