topic 2-Factor Authentication not sending text message in Nest Thermostats

2-Factor Authentication not sending text message

Ch123 — Thu, 15 Feb 2024 18:01:33 GMT

2-Factor Authentication not sending text message.

nest account, it last worked fine in November

Re: 2-Factor Authentication not sending text message

zoeuvre — Wed, 21 Feb 2024 16:27:49 GMT

Hi Ch123,

Uh-oh! If you're experiencing issues with receiving text messages for 2-factor authentication (2FA) on your Nest account, there are a few steps you can take to troubleshoot the problem:

Ensure that the phone number associated with your Nest account is correct and up to date. Log in to your Nest account through a web browser and verify that the phone number listed in your account settings is accurate.
Ensure that you have a stable network connection on your mobile device. Poor network connectivity can sometimes prevent the delivery of text messages.
Sometimes, text messages from certain services may end up in your spam or blocked messages folder. Check these folders in your messaging app to see if the 2FA text messages are being filtered there.
If you have another phone number associated with your account or if your 2FA settings allow for alternative authentication methods such as email or authenticator apps, consider trying those options instead to see if they work.

It's worth noting that service providers or carriers may sometimes block certain text messages for security reasons or due to network issues. If the problem persists, you may want to contact your mobile service provider to inquire if there are any restrictions or known issues related to receiving text messages from the Nest service.

I hope these suggestions help you resolve the issue with 2-factor authentication on your Nest account.

Let us know how it goes.

Best,

Zoe

Re: 2-Factor Authentication not sending text message

Ch123 — Wed, 21 Feb 2024 17:11:21 GMT

I cannot login anywhere because it does not send 2fa token so can’t login to check or change phone number for 2fa. Can you remove 2fa on nest account to allow me login to check this?

Re: 2-Factor Authentication not sending text message

Ch123 — Wed, 21 Feb 2024 17:12:09 GMT

Or change my 2fa to my email instead of phone number

Re: 2-Factor Authentication not sending text message

zoeuvre — Sun, 25 Feb 2024 22:50:08 GMT

Hi there,

Fix common issues with 2-Step Verification by follow this guide.

Thanks,

Zoe