topic New Nest thermostat not showing in Nest app, but smoke detectors are in Nest Thermostats

New Nest thermostat not showing in Nest app, but smoke detectors are

EricNC — Tue, 20 Feb 2024 16:14:16 GMT

For our vacation home that was recently built, I purchased 3 nest thermostats and the 9 smoke/CO2 alarms. The smoke alarms had to be set up in the Nest app, and when I tried to set up the new thermostats in the nest app, it wouldn’t work. I had to use the Google home app to set up the thermostats. Now I have to switch between the Google home to view thermostats and Nest app for smoke alarm detection. I’d like to have everything on one app, am I missing something? The “structure” is correct. When I click away on Google home app, it shows away in the a nest app.

Re: New Nest thermostat not showing in Nest app, but smoke detectors are

MplsCustomer — Tue, 20 Feb 2024 17:56:04 GMT

@EricNC

The Nest Learning Thermostat and Nest Thermostat E get installed in the Google Nest app (and then should appear automatically in the Google Home app), while the Nest Thermostat gets installed in the Google Home app and does NOT appear in the Google Nest app. It's all part of Google Nest's 2-app strategy.

Re: New Nest thermostat not showing in Nest app, but smoke detectors are

EricNC — Wed, 21 Feb 2024 13:17:08 GMT

Thanks for clarifying/confirming. I am going to see if I can return these 3 thermostats and find the E to get. I do not need a learning thermostat.
I appreciate your reply. Thank you.

Re: New Nest thermostat not showing in Nest app, but smoke detectors are

Lance_L — Thu, 22 Feb 2024 13:19:21 GMT

Hello there,

@EricNC, thanks for reaching out to the Community. We’re delighted that you found the answer to your query. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

I appreciate your help, MplsCustomer.

Best,

Lance

Re: New Nest thermostat not showing in Nest app, but smoke detectors are

EricNC — Thu, 22 Feb 2024 14:37:34 GMT

Hi Lance

thank you for connecting here. I’ll reach out to the Nest Help Center to confirm, but it sounds like I need to purchased the Nest Thermostat E in order to see them in the Nest app. Disappointed the newest ones will not show in both the Google home and Nest apps.
thank you.

Re: New Nest thermostat not showing in Nest app, but smoke detectors are

Jenelyn_O — Tue, 27 Feb 2024 01:41:03 GMT

Hi folks,

@EricNC, that sounds like a plan! We apologize for the inconvenience you experienced. It’s never our intention to cause frustration or disappointment. Our team is working hard to deliver the best experience for our users — be assured that we're taking note of your feedback.

I appreciate the input, @MplsCustomer and Lance.

Regards,

Jenelyn