topic Re: Nest gen 2 not powering up in Nest Thermostats

Nest gen 2 not powering up

Beni1 — Fri, 23 Feb 2024 03:45:12 GMT

Hello, Can someone help. I tried Google Next Customer Service a few times, but there was no lock. The thermostat stopped working and cant get it back working.

Re: Nest gen 2 not powering up

David_K — Fri, 23 Feb 2024 13:03:01 GMT

Have you already tried these steps?
Troubleshoot when your thermostat won’t turn on - Google Nest Help

Re: Nest gen 2 not powering up

Beni1 — Fri, 23 Feb 2024 16:03:52 GMT

Thank you David. I ha s tried everything. The thermostat is in my vaction property. We have 7 more thermostats and they all work except this one. Could it be the battery doesnt hold charge anymore?

Re: Nest gen 2 not powering up

David_K — Sat, 24 Feb 2024 12:36:41 GMT

What model of thermostat is it?

Re: Nest gen 2 not powering up

Beni1 — Sat, 24 Feb 2024 23:02:27 GMT

Its gen 3 learning thermostat.

i have read online that google will stop the nest customer service. Do you know will affect the termostat app?

Re: Nest gen 2 not powering up

David_K — Sun, 25 Feb 2024 14:39:42 GMT

Is the light blinking red or green or does it have no light at all?

Thermostats are not affected by that announcement.

Update for Nest Secure, Dropcam, and Works with Nest

Re: Nest gen 2 not powering up

Beni1 — Sun, 25 Feb 2024 20:27:23 GMT

Its red blinking for few days left in the dock.

perfect so the best thermostat app will still work?

Re: Nest gen 2 not powering up

David_K — Wed, 28 Feb 2024 09:23:30 GMT

What happens when you tried these steps?

Troubleshoot when your thermostat won’t turn on - Google Nest Help

When it talks about checking your Voc, Vin, and Lin values, what are those showing as for you?

And yes, the Nest app itself isn't going anywhere.

Re: Nest gen 2 not powering up

Beni1 — Wed, 28 Feb 2024 16:24:41 GMT

Thank you

I treied everything. the base that the thermostat is in works when I put another thermostat there. I have left thermostat in for many days and all I see a blinking red light. I have a ticket with Nest for weeks but nobody’s responding, I have 10 of the thermostats in my houses. I’m contemplating to change them all to another type of thermostat because of their customer service