topic Re: My nest thermostat is not connecting to wifi in Nest Thermostats

My nest thermostat is not connecting to wifi

Fuentesari123 — Tue, 20 Feb 2024 20:18:05 GMT

My Nest thermostat is not finding the wifi signal. Nothing has changed. It just got disconnected and that's all.

Re: My nest thermostat is not connecting to wifi

Markjosephp — Sat, 24 Feb 2024 19:22:48 GMT

Hello Fuentesari123,

Thank you for reaching out to us regarding the connectivity issue with your Nest Thermostat. I understand that, despite no changes in your setup, the Nest Thermostat is currently unable to find the WiFi signal and has become disconnected. Let's work together and get things back online!

A power-related issue might be causing the problem. Gather the power readouts in the Technical Info settings and inspect for any message codes in the Equipment and Network settings. Also, if you have any additional details or observations that might assist us in resolving this matter more efficiently, please feel free to share them.

Best regards,
Mark

Re: My nest thermostat is not connecting to wifi

Fuentesari123 — Sat, 24 Feb 2024 23:37:03 GMT

Hey Mark. I already contacted Google support and my thermostat was replaced at no extra cost. It's working fine now. Thanks.

Re: My nest thermostat is not connecting to wifi

Sargen — Sun, 25 Feb 2024 08:24:23 GMT

My Google Nest thermostat is not finding any WIFI networks. The device is only a year old what can I do

Re: My nest thermostat is not connecting to wifi

zoeuvre — Sun, 25 Feb 2024 16:19:46 GMT

Hi folks,

@Fuentesari123, awesome! glad to hear that a replacement for your thermostat is now being processed. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

@Sargen, uh-oh! I'm sorry to hear that you're experiencing the same with your thermostat. Please follow the steps mentioned by Markjosephp above and let us know how it goes.

Thanks for your help, Mark.

Best,

Zoe