topic Re: Nest thermostat not recording event history I have restarted it, factory reset it, etc. in Nest Thermostats

Nest thermostat not recording event history I have restarted it, factory reset it, etc.

Ethan503 — Tue, 23 Jan 2024 02:53:37 GMT

I have had a Nest thermostat for 2 months now, today it stopped recording when it is running in the energy dashboard, and activity log. The thermostat is working fine, I can still control it from my app, I have tried to restart and factory reset the Nest thermostat and it hasn’t helped my issue. Any advice?

Nest thermostat hourly report is showing full bars each hour, even when the heat is off

davidmcw1 — Mon, 22 Jan 2024 22:11:18 GMT

My heat is coming on and off as expected and heating the house as per my nest schedule. However, the nest hourly report on some of my thermostats is inaccurately reporting the heat as having been switched on non stop. I've even turned the thermostat off, and it's still logging the minutes as the heat having been switched on. I've tried clearing cache, restarting phone, and no effect. Any ideas?

Nest Learning Thermostat Heat Usage Always On

sarah02adrian — Mon, 22 Jan 2024 23:06:18 GMT

Hello Community,

Earlier today, I noticed that the Energy Dashboard for my Nest Learning Thermostat is reporting 100% heat usage (i.e., always on), which is not accurate. I am standing in front of the thermostat and when the system is not actively heating, the Google Home app still counts this downtime as heat usage.

I have installed the latest iOS versions of the Nest app, Google Home app, as well as confirmed that the Nest Learning Thermostat software is up to date. In addition, I have restarted the Nest Learning Thermostat and uninstalled/reinstalled the iOS versions of the Nest app and Google Home app. Despite these actions, the Google Home app still shows incorrect Heat usage.

Are there any other recommendations to resolve this issue? Thanks in advance.

Energy Dashboard not showing heating times

newnestusera — Mon, 22 Jan 2024 23:34:55 GMT

We setup Nest around two weeks ago. Until now, it was showing the heating times every hour. For example, it ran for 20 mins on 10-11 am. But for the last 5 hours, no data is showing up. I know it turned on twice from 4PM-5PM but that not data is not showing up. I can set temp from phone and stuff like that are working. But not the energy dashboard. Any idea how to fix it?

Re: Energy Dashboard not showing heating times

Mattyc589 — Mon, 22 Jan 2024 23:50:40 GMT

My energy dashboard stopped working as of today at 12pm ET. My furnace continues to operate correctly but the google home app is not recording the heating times. I have had my devices for a year

Re: Nest Learning Thermostat Heat Usage Always On

newnestusera — Mon, 22 Jan 2024 23:50:41 GMT

I think this is what happened with me as well just now. I noticed in Nest App that my it has not stopped heating for past 4 hours which is not true. Then I tried to set a different temperature in Nest app and it worked. But now, it is showing usage is 0m for all past 5 hours and the new heating happening is not updating in the app.

Re: Energy Dashboard not showing heating times

newnestusera — Mon, 22 Jan 2024 23:51:10 GMT

I noticed in Nest App that my it has not stopped heating for past 4 hours which is not true. Then I tried to set a different temperature in Nest app and it worked. But now, it is showing usage is 0m for all past 5 hours and the new heating happening is not updating in the app.

We did not lose power today.

Re: Energy Dashboard not showing heating times

newnestusera — Mon, 22 Jan 2024 23:55:11 GMT

Wow. I can confirm this is happening with me as well. For me it stopped around 1PM ET. Not ideal but atleast now I know that it is an issue. I just restarted the Nest and saw the connection and it says it is good.

Re: Energy Dashboard not showing heating times

Phanikumar — Tue, 23 Jan 2024 00:10:48 GMT

I see data now but it shows all 5 hours. Which is definitely not the case

Re: Energy Dashboard not showing heating times

newnestusera — Tue, 23 Jan 2024 00:12:54 GMT

It was like that for me. Then I gave a command via Home app and then it is gone. it could happen to you as well.

Re: Energy Dashboard not showing heating times

Phanikumar — Tue, 23 Jan 2024 00:13:48 GMT

What’s the command ??

Re: Energy Dashboard not showing heating times

newnestusera — Tue, 23 Jan 2024 00:14:55 GMT

Sorry I meant I increased the temperature via Home app.

Re: Energy Dashboard not showing heating times

Phanikumar — Tue, 23 Jan 2024 00:26:07 GMT

It still is showing full hour even though the heat didn’t turn on for the entire hour

Re: Energy Dashboard not showing heating times

newnestusera — Tue, 23 Jan 2024 00:27:26 GMT

Definitely something is up. Not sure. It turned on twice in 4-5PM, but showing as 0m in dashboard.

Re: Nest thermostat hourly report is showing full bars each hour, even when the heat is off

Phanikumar — Tue, 23 Jan 2024 00:28:45 GMT

I see the same behavior now. It was empty earlier and now it’s full bars

Re: Energy Dashboard not showing heating times

Fred3636 — Tue, 23 Jan 2024 00:31:54 GMT

I also am experiencing the same issue, energy dashboard not recording, I tried uninstalling and reinstalling, reset, still didn't work. Issue happened around 5 hours ago

Re: Energy Dashboard not showing heating times

mikev552 — Tue, 23 Jan 2024 00:34:07 GMT

Having same issue as of today around 1pm. Not showing system time on. If anyone knows anything let us know. Looks like a Google issue since its happening to several of us.

Re: Energy Dashboard not showing heating times

Phanikumar — Tue, 23 Jan 2024 00:35:37 GMT

Definitely something wrong with @Nest or Google. Nothing wrong with our thermostats.

Re: Nest Learning Thermostat Heat Usage Always On

LuWild74 — Tue, 23 Jan 2024 00:37:48 GMT

Glad I checked here! So far, I've seen two other posts in the last hour describing this issue and I am experiencing the same thing. My heat has been off for at least two hours, but my Home energy dashboard is saying the heat has been on during that time and is continuing to rack up the time as we speak, when the heat is off.

Re: Energy Dashboard not showing heating times

newnestusera — Tue, 23 Jan 2024 00:38:43 GMT

welcome to the club