topic Re: Thermostat no longer sees wifi to reconnect in Nest Thermostats

Thermostat no longer sees wifi to reconnect

Beepee — Mon, 25 Mar 2024 06:31:08 GMT

My 3rd gen thermostat is no longer connected to home wifi network and Nest app now says offline. Been working well for year plus beforehand. Nothings changed in terms of BT FF broadband, smart hub etc.

Followed all the advice on trouble shooter but no joy.

All and any advice most welcome.

Re: Thermostat no longer sees wifi to reconnect

pilar33 — Mon, 25 Mar 2024 07:27:26 GMT

exact same thing just happened here about 3 hours ago, no idea how to fix it, nothing wrong with electric in house?

Re: Thermostat no longer sees wifi to reconnect

rca — Mon, 25 Mar 2024 16:11:35 GMT

the exact same thing happened to me six days ago

Re: Thermostat no longer sees wifi to reconnect

pilar33 — Mon, 25 Mar 2024 16:47:33 GMT

Have you fixed it? I've called several electricians but not yet found one available. Going to cost hundreds. 😞

Re: Thermostat no longer sees wifi to reconnect

Beepee — Fri, 05 Apr 2024 07:53:36 GMT

Another problem is now occurring. Our Nest thermostat still offline and now appears to be losing / resetting date and time ??

Re: Thermostat no longer sees wifi to reconnect

maedacortez — Fri, 12 Apr 2024 20:08:42 GMT

Hi Beepee,

Thanks for reaching out! I can definitely get your thermostat back online. This link will take you directly to troubleshooting steps for Nest thermostats experiencing offline issues: Please visit Nest thermostat is offline.

Regarding your question about the thermostat resetting the date and time, this is happening because your thermostat is offline.

I hope this helps! and let me know if you have any questions.

Regards,

Manuel

Re: Thermostat no longer sees wifi to reconnect

Beepee — Sat, 13 Apr 2024 08:21:06 GMT

Manual,

Many thanks for the link I tried all those steps but no joy. I end up buying another thermostat and pairing it to my existing heatlink and now everything is working again.

Ive kept the receipt this time so if the this unit fails within guarantee period then I’ll be wanting a replacement

Re: Thermostat no longer sees wifi to reconnect

maedacortez — Mon, 15 Apr 2024 15:32:43 GMT

Hi Beepee,

Thanks so much for letting me know about this. I really appreciate you going the extra mile to try to resolve this inconvenience. Remember, if you own a Nest Learning Thermostat, you have a 2 year warranty.

If you have any questions please let me know.

Regards,

Manuel