topic Re: Nest in Nest Thermostats

Nest

Chaoz — Mon, 29 Nov 2021 14:54:52 GMT

So... I installed a new router. Apparently forgot my pin and now am locked out of my nest. Anyone have a solution? Already tried holding down for 10 seconds and it just resets to the lockout screen (pin screen)

Re: Nest

laurentbourg — Mon, 29 Nov 2021 15:05:06 GMT

You should be able to change your pin using the Nest app

Re: Nest

Chaoz — Mon, 29 Nov 2021 15:07:14 GMT

I wish. Nest app says it's offline because nest isn't on new wifi

Re: Nest

laurentbourg — Mon, 29 Nov 2021 15:28:20 GMT

I assume you used the same ssid and password for your wifi credentials as your previous router? if yes, did you ensure both 2.4ghz and 5ghz were setup on the router?

Re: Nest

Chaoz — Mon, 29 Nov 2021 15:36:11 GMT

No said and password are different. That's the whole problem.

Re: Nest

laurentbourg — Mon, 29 Nov 2021 15:39:18 GMT

Ok thanks. Did you try resetting your network connection on the nest device itself? should be in settings -> reset -> network connection.

Re: Nest

Chaoz — Mon, 29 Nov 2021 15:42:34 GMT

As I said above I forgot the pin, am locked out

Re: Nest

laurentbourg — Mon, 29 Nov 2021 15:46:24 GMT

Try the following:

http://capitalmacservice.com/how-to-reset-a-nest-thermostat-if-you-have-forgotten-the-4-digit-pin-code/

Re: Nest

laurentbourg — Tue, 30 Nov 2021 21:04:37 GMT

Hey Chaoz, do you need any further help?

Re: Nest

Chaoz — Tue, 30 Nov 2021 21:43:45 GMT

All set. I had to do the whole process of unplugging, hook up to computer and do the file download, name change... A pain but at least it worked. Thank you

Re: Nest

laurentbourg — Tue, 30 Nov 2021 21:44:53 GMT

Great to hear it all worked out.

Re: Nest

laurentbourg — Tue, 30 Nov 2021 22:19:05 GMT

Btw if you can flag the thread with a solution, that will be great, a community specialist is going to be locking it soon since the problem is now resolved.