Nest learning thermostat app

KathrynM — Thu, 11 Apr 2024 23:27:37 GMT

I recently had a power outage of 4 hrs. I used to open my app with Face ID and have forgotten my password. I have tried re-installing the app.My thermostat is still working says network and app connected. If I try to use forgot password on nest account no email comes to my account. If I try to use my Google account it wants me to fully reset the profile and I am concerned I will wipe all data from the thermostat. It heats the house for two elderly vulnerable relatives so I need to take care. Thank you for any help.

Re: Nest learning thermostat app

alejandom — Tue, 16 Apr 2024 00:58:57 GMT

Hi @KathrynM,

I understand your concern. It sounds like you're locked out of your Nest app due to a forgotten password and a power outage that might have disrupted things further. Here are some steps you can try to regain access without resetting the thermostat and potentially losing data:

Recovering Your Password:

Check Spam Folder: Sometimes password reset emails land in the spam folder. Double-check your spam folder for any emails from Nest after requesting a password reset.
Try Different Email Address: Did you possibly use a different email address when setting up your Nest account? Try requesting a password reset using any other email addresses you might have used.
Contact Nest Support: If the above steps don't work, contacting Nest Support is the best option. They might have additional methods to verify your identity and help you regain access without a full reset. Here's how to contact them:
- Website: https://support.google.com/googlenest/gethelp?hl=en
- Phone: You can find the phone number for your region on the Nest Support website.

Regards,

Mario.

topic Nest learning thermostat app in Nest Thermostats

Nest learning thermostat app

Re: Nest learning thermostat app