topic Re: Random boiler activity in Nest Thermostats

Random boiler activity

prhandley — Fri, 17 May 2024 10:03:21 GMT

Hi all:

I have turned off the heating schedule for summer (deleted it) and set default temperature to 14 degrees, and have set the hot water to fire up at 5:30 am for half an hour each day. I have noticed on some days at random times during the late night-early morning I am seeing gas usage on my smart meter (Octopus energy half hourly readings) even though the room temperature never drops below say 19 degrees. I am not sure if it is the central heating or the water which is kicking in as I am not awake to notice radiators warming up, but suspect that it is the hot water as when this random event happens the water schedule is sometimes ignored. See pictures attached - the gas usage in the evening is my gas hob being used, Tuesday = normal, Wednsday = random event.

Anyone else noticed this?

Thanks

Re: Random boiler activity

maedacortez — Mon, 20 May 2024 15:50:00 GMT

Hi Prhandley,

Thanks for reaching out. I understand your concern about your gas activating randomly. No worries, I'm here to help!

I recommend checking if you have any forgotten temperature schedules that might be causing this issue. You can access your temperature schedules by visiting Temperature schedules.

Regards,
Manuel

Re: Random boiler activity

prhandley — Mon, 20 May 2024 15:59:54 GMT

Hi. That's not the issue...I did a complete factory reset a couple of weeks ago and it was happening before and after the reset. I've also checked for ghost schedules. Additionally I've never had a schedule set for the times it fires up. And it's still happening

Re: Random boiler activity

maedacortez — Mon, 20 May 2024 16:41:24 GMT

Hi Prhandley,

Thanks for your reply and for providing more information about your situation. Based on what you've described, it's likely the autoschedule is causing the random gas activation.

I recommend deactivating the autoschedule. Have you tried doing this yet? If not, here are the steps:

On your thermostat, go to Settings > Nest Sense > Auto-Schedule > Off.

I hope this helps!

Regards,

Manuel

Re: Random boiler activity

prhandley — Mon, 20 May 2024 17:25:47 GMT

Thanks for your reply. I have just checked and the auto schedule is already turned off so that's not the culprit!

Do you have any more suggestions please?

Thanks

Re: Random boiler activity

maedacortez — Mon, 20 May 2024 19:47:56 GMT

Hi Prhandley,

Thanks for trying the troubleshooting steps. I understand that a factory reset didn't resolve the issue and turning off the autoschedule did not work.

I recommend filling out this form. Once you're done, please let me know and one of our specialist will contact with you soon.

Regards,

Manuel

Re: Random boiler activity

prhandley — Tue, 21 May 2024 09:39:38 GMT

Hi:

Form completed and submitted.

Thanks

Re: Random boiler activity

maedacortez — Tue, 21 May 2024 15:10:32 GMT

Hi prhandley,

Thanks for completing the form our specialist will contact with you soon.

Regards,

Manuel